ITSM Specialist / Process Engineer

ConsultUSA
Pittsburgh, PA
18 Nov 2024

Vacancy expired!

Description:Our client has an immediate need for a

ITSM Specialist / Process Engineer, who will be responsible for supporting the design, implementation, operation, and continuous improvement of core ITSM processes across the enterprise.

Requirements:
  • Bachelor's Degree in related Computer Science areas or equivalent experience
  • 10+ years of relevant professional experience
  • 5 - 10 years demonstrable experience providing broad based technical support to end users of networks, desktops/laptops, and applications to effectively understand and resolve users' concerns, which range from the ordinary to the complex.
  • Certified in ITIL Foundations version 3 or 4
  • Experience with Cherwell system administration and development
  • Experience with Excel, Access and PowerPoint, and SharePoint
  • Experience with metrics used for decision-making
  • Experience with customer dependencies, IT infrastructure components, and service development life cycle
  • Experience with the needs, objectives, and constraints of ITSM operations and management
  • Experience with ITSM, Enterprise Monitoring and Asset Management tools

Responsibilities:
  • Working flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel
  • Managing the day-to-day process execution and compliance of operational practices such as incident, request fulfillment, problem, change control and configuration management
  • Identifying and reporting on process improvement opportunities through collection and analysis of operational metrics and key performance indicators (KPIs)
  • Applying project management principles, industry best practices, and Project Management Office (PMO) methodologies
  • Attending Change Advisory Board meetings
  • Ensuring compliance with change process (accountability, impact analysis, validation, etc.)
  • Maintaining and reporting on asset records in the configuration management database (CMDB)
  • Creating Service management reports for distribution to IT Management
  • Providing effective training and support for processes and the IT Service Management (ITSM) system
  • Providing support to the restricted service management program (SCADA ITSM) for maintenance requests
  • Participating in Business Impact Analysis (BIA) exercises to ensure continuity plans are documented, maintained, and aligned with business continuity requirements and plans

How to Apply:To submit your application, please click the

“Apply Now” button located at the top and bottom of the page.ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.

For a complete listing of all ConsultUSA jobs please visit

www.consultusa.com
  • ID: #22960426
  • State: Pennsylvania Pittsburgh 15201 Pittsburgh USA
  • City: Pittsburgh
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-18
  • Deadline: 2022-01-03
  • Category: Et cetera