L3 Support Technician Concerige

Computer Aid, Inc.
Lehigh valley, PA
16 Nov 2024

Vacancy expired!

CAI is looking for a Level 3 support professional to join our growing team.Responsibilities:

  • Provide technical support either by phone, remote access or site visits as needed
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Document internal procedures
  • Ensure each workstation has all necessary equipment
  • Perform timely workstation hardware and software upgrades as required
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Troubleshoot and resolve end-user hardware, operating system, and software-related problems
  • Troubleshoot and resolve network and server access problems for end-users
  • Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc.
  • Assign users and computers to proper groups in AD, M365, Azure AD, and SharePoint Online
  • Assist with onboarding of new users, including manage PC/Mac setup and deployment for new employees using standard hardware, images and software
  • Set up new employees’ email, phone, and any other necessary user accounts
  • Troubleshoot, configure, setup servers, firewalls, networks, computers, software,
  • access points, switches, routers, malware, cybersecurity and more.
  • Maintain systems from desktop PCs to networking connectivity, to servers and cloud instances, keeping them up-to-date, efficient and trouble free.
  • Monitor web performance, network availability, and security
  • Provide technical support either by phone, remote access or site visits as needed
Qualifications
  • Bachelor’s degree in Information Systems or related field or equivalent work experience
  • 5+ years of relevant technical experience
  • Experience with Microsoft Windows and Windows Server required
  • Experience with Microsoft 365 and Azure
  • Experience supporting iPhones and Android required
  • Experience with ServiceNow strongly preferred
  • Excellent communication skills
  • Organized, able to work independently and interdependently.
  • Microsoft Certifications preferred

Physical Demands (see below)
  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
If you are interested in this position, please apply using the "Apply" option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.Kristin FreemanSr Technical Recruiter Kristin.Freeman@cai.iowww.cai.io

Reasonable Accommodation Statement:If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.This email is

only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
  • ID: #22848963
  • State: Pennsylvania Lehigh valley 18104 Lehigh valley USA
  • City: Lehigh valley
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-16
  • Deadline: 2022-01-09
  • Category: Et cetera