Manager Of Desktop Support

Global Data Consultants
Harrisburg, PA
14 Mar 2025

Vacancy expired!

Overview

GDC IT Solutions is currently seeking a

Manager of Desktop Supportin the

Harrisburg, PA area.

Position Overview

The Manager of Desktop Support is responsible for supporting and leading the team of desktop technicians that service the school's computer systems, desktops, and peripherals in a hybrid environment. The Manager of Desktop Support will work with 3rd party and internal resources to coordinate all equipment inventory management, logistics, and support.

Responsibilities

The Manager of Desktop Support will be responsible for the satisfactory performance of the following tasks and responsibilities.
  • Lead the team to support staff and families with issues regarding computers and peripherals.
  • Serve as a point of escalation for student and staff requests and concerns.
  • Develop improvement initiatives to ensure optimal performance and achievement of SLAs.
  • Collaborate with 3rd party partners regarding customer service and equipment fulfillment.
  • Work closely with applications and infrastructure teams to support enterprise level tasks.
  • Develop talent within the team by leveraging opportunities and projects.
  • Evaluate staff performance regularly, providing reporting and recommendations to leadership.
  • Conduct one-on-one coaching, team meetings and professional development as needed.

Minimum Qualifications

Education/Certification:

  • Bachelor's Degree from an accredited college or university in a technical field and two (2) technical certifications preferred or an Associate Degree in a technical field and four (4) technical certifications (Example: CompTIA Core certs, MCSA, MTA etc.).

Experience Requirements:

  • Two (2) years of experience in desktop or information systems support.
  • Two (2) to four (4) years supporting educational industry applications.

Knowledge / Skills / Abilities:

  • Leading teams through servant leadership and continuous improvement.
  • Prioritizing tasks and achieving success in a timely manner.
  • Attentive to details, mindful of interpersonal dynamics, and analytical in execution.
  • Broad range of information technology knowledge/experience.
  • Communicating effectively in customer friendly terms verbally and in writing.
  • Adept at inventory management in an integrated hybrid environment.

  • Ability to work independently and as a member of the IT team.

Essential Functions / Duties / Responsibilities:

  • Must reside in the state of Pennsylvania.
  • Ability to pass the background checks required for all school employees in Pennsylvania.
  • This position could include limited travel and could include limited overnight travel.

Physical Requirements/Environment:

  • Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech).
  • Must be able to lift up to 50 lbs.
  • Effectively carry out functions, duties, and responsibilities.
  • Ability to independently ambulate.
  • Ability to travel to and from assigned work locations without employer support.
  • Able to independently read, write, speak, and comprehend the English language.
  • Ability to work every Monday through Friday during normal work hours, as well as infrequent extended hours and attendance at scheduled evening meetings.
  • Must have sufficient visual acuity to be able to work with computers and associated equipment as well as read and interpret handwritten documents.

What We Do:

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

  • Cutting Edge Technology and Innovation

  • Career Growth Opportunities

  • Employee-Centric Environment

  • Comprehensive Benefits Package

  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification forms upon hire.

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© Global Data Consultants, PA USA
  • ID: #49470405
  • State: Pennsylvania Harrisburg 17111 Harrisburg USA
  • City: Harrisburg
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-03-14
  • Deadline: 2023-05-12
  • Category: Et cetera