Network Analyst

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care.

• At least 3 years experience in a network support role is preferred
• Associates degree in Computer Science or related field required
• Basic knowledge/understanding of firewall security
• Previous experience of working in an SLA-driven operation environment is preferred.
• Knowledge of core TCP/IP networking skills, routing and switching
• Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
• Excellent communication skills (verbal and written)
• Proven experience in a networking support role
• Hands on experience in networking, routing and switching
• Proven knowledge of best practices around management, control, and monitoring of network infrastructure
• Efficient at organizing, prioritizing and multitasking in a sometimes pressured and stressful environment
• Logical troubleshooting and problem analysis skills
• Experience in the use of diagnostic and traffic analysis tools (e.g.: Wireshark, NetBrain, Solarwinds)
• Ability to work unsupervised on small to medium tasks
• Must be adaptable and flexible in dealing with a variety of people
• Must be a positive team player willing to contribute
• Ability to work outside normal business day hours and/or on-call rotations
• Relevant job experience is described as technical support role (e.g.: NOC, IT Helpdesk or Service Desk)

• Bachelors degree in Computer Science or related field preferred