Network Operations Center Engineer job vacancy

Vacancy expired!

Title: Network Operations Center Engineer

Locatio

n: Philadelphia PA.

Client: City of Philadelphia

Duration: 12 months

Note: This is a Partially remote position.

Statement of WorkThis person will be responsible for training JR level technicians on NOC best practices and managing ITincidents and will play a crucial role in improving the overall IT Incident Management process/framework.Work activities:

Evaluate the current state of OIT’s ITCC processes
Develop an action plan to address known process deficiencies
Configure/design workflow templates to facilitate incident handling
Monitor the incident queue to ensure tickets are being addressed
Train technicians on processes and procedures
Create communication and training plans to enable smooth implementation of new processes

Skills Required

Strong facilitation, teamwork, influencing and interpersonal skills
Excellent written and oral communications skills
Ability to train users in the process and coach people in best practice
Customer focused, passionate about the customer experience
Familiarity with ITIL Incident Management
IT Operations or Technical Support experience

Highly Desired/Preferred

IT Service Management experience
Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management
Broad experience of IT infrastructure and applications
Experience working with SysAid (ticketing system)

ID: #49115779
State: Pennsylvania Philadelphia 19019 Philadelphia USA
City: Philadelphia
Salary: $70 - $80
Job type: Contract
Showed: 2023-02-10
Deadline: 2023-04-01
Category: Et cetera