Network Operations Center Engineer job vacancy

Vacancy expired!

A Pennsylvania state agency located in Philadelphia, PA is looking for a Network Operations Engineer for a 7 month contract.

Required Skills

Strong facilitation, teamwork, influencing and interpersonal skills
Excellent written and oral communications skills
Ability to train users in the process and coach people in best practice
Customer focused, passionate about the customer experience
Familiarity with ITIL Incident Management
IT Operations or Technical Support experience

Highly Desired/ Preferred Skills

IT Service Management experience
Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management
Broad experience of IT infrastructure and applications
Experience working with SysAid (ticketing system)

Responsibilities

This person will be responsible for training JR level technicians on NOC best practices and managing IT incidents and will play a crucial role in improving the overall IT Incident Management process/framework.
Evaluate the current state of agency's ITCC processes
Develop an action plan to address known process deficiencies
Configure/design workflow templates to facilitate incident handling
Monitor the incident queue to ensure tickets are being addressed
Train technicians on processes and procedures
Create communication and training plans to enable smooth implementation of new processes

About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 29 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.

ID: #49189444
State: Pennsylvania Philadelphia 19176 Philadelphia USA
City: Philadelphia
Salary: $31 - $36 per hour
Job type: Contract
Showed: 2023-02-13
Deadline: 2023-04-13
Category: Et cetera