Network Systems Coordinator I

Job Description

This is an entry level position, working primarily in Family Court Management Information Technology (MIT) department, providing hardware and software support to end users. An employee in this class may report, through a higher-level technician or administrative superior, to the Family Court Director of Technology.

• Installing and configuring computers, peripherals, and software.
• The ability to move equipment weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment.
• Diagnosing and solving hardware/software faults.
• Resolving hardware and software related issues.
• Logging user queries as Work Orders.
• Providing first-level contact and problem resolution for all users with hardware, software, and applications problems.
• Resolving as many user-reported problems as expertise permits using available tools/resources and following procedures and policies for the handling of Family Court cases.
• Escalating problems as appropriate following department procedures.
• Maintaining communications with users during the problem resolution process.
• Troubleshooting iOS devices (iPhone/iPad).
• Resolving mobile device problems on iOS platforms.
• Relocating user PC, phone, monitors, peripherals, and other technology.
• Assisting with related IT issues.

Performs other duties as required.

General office conditions.

Contact with employees, judges, and vendors.

· A minimum of 2 years prior work experience in a fast-paced desktop support setting

· Ability to diagnose client and/or server issues and follow proper escalation steps

· Self-motivated with the ability to work quickly and independently with minimal supervision.

· Key emphasis on customer service skills and proper phone and email etiquette.

· Demonstrated ability to effectively communicate via phone/email or in person.

· Demonstrated ability to achieve successful outcomes in handling difficult situations with users.

· Demonstrated analytical and troubleshooting skills.

· Knowledge of information technology.

· Light lifting of computers and printers, cable installation.

· Must be able to perform physical activities associated with installation and maintenance of computer and network systems.

Ability to perform the essential functions of the position

Qualifications

1. Bachelor’s degree from an accredited college or university.2. Two (2) to five (5) years’ experience in the operation of computers and computer peripheral equipment.3. One (1) year of experience administering and maintain a wide area network including client support. NT environment is preferred.4. Experience maintaining and administering TCP/IP networks.

8. Proof of Vaccination is required; requests for exemptions due to medical or religious reasons will be considered.

Additional Information

Did you know?

● We are a Public Service Loan Forgiveness Program qualified employer

● 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents

● Our wellness program offers eligibility into the discounted medical plan

● Employees receive paid vacation, sick leave, and holidays

● Generous retirement savings options are available

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx