NOC Tech

Apex Systems
Bethlehem, PA
29 May 2024

Vacancy expired!

Job#: 1342728

Job Description: Position Description:

(One or two sentences summarizing the basic functions and principal focus of this job)

Principal Responsibilities:

Primary point of contact for other Network Operations Centers.

Open and work technical support tickets for service impacting events involving 3rd party support vendors.

Set up and manage outage/repair bridges to restore service back to normal operationg conditions as soon as possible. Engage and escalate to appropriate parties when needed.

Other NOC related dutes as assigned, or requested by manager.

Section 3

Qualifications:

Education/Training:

Relevant certifications include, but are not limited to: CCNA, JNCIA, Metaswitch, Ciena associate, SCTE-ISBE, ITIL, etc.

Knowledge of ITIL best practices including Monitoring & Event Management, Incident Management, Change Management and Problem Management processes helpful.

Years of Relevant Experience:

3+ years of demonstrated NOC Tech work experience

Core Competencies (Computer Skills, etc.):

Working knowledge of Windows OS and strong Microsoft Office skills including Word, Excel, etc.

Familiar with Google GSuite applications including Gmail, Chat, Calendar, Meet, etc.

Experience with Incident Managemnet ticketing systems such as Request Tracker (RT), or Service Now.

Familiar with, and experience using Network Management monitoring Systems [NMS] such as IBM Tivoli/Netcool, Cacti, SevOne, etc. or equivalent NMS systems.

Ability to accommodate irregular scheduling to support business operations when required.

Sound computing skills

Developed oral and written communications ability across all platforms including phone, email, instant message, text, video meetings, etc.

Capable of reading and writing clear, concise technical reports and letters

Good negotiation and listening skills

Ability to prioritize and organize proficiently in fast paced environment

Reliable, Punctual, Dependable

Creative problem solving abilities

Ability to effectively manage to deadlines

Comfortable interfacing with all levels of organizational management

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
  • ID: #50017833
  • State: Pennsylvania Bethlehem 18015 Bethlehem USA
  • City: Bethlehem
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-29
  • Deadline: 2023-07-27
  • Category: Et cetera