NOC Technician

DVI Technologies, Inc.
Pittsburgh, PA
25 Mar 2024

Vacancy expired!

DVI Technologies Inc seeking applicants for the role of NOC Technicians.

Contract Onsite Role

Location: Pittsburgh, PA

Shift Timings: 11 PM To 8 AM

Job Description:Network operations center (NOC) technicians have three primary responsibilities:
  • Tier 1 support for all calls to the call center and support requests placed online
  • Proactive network monitoring
  • Manage trouble ticket queue
NOC technicians provide tier 1 technical support for calls to the call center and support requests submitted online. NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating it to tier 2 support or an on-call engineer for assistance. Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between engineers and customers. These professionals should have strong interpersonal skills and be able to multitask and handle a variety of tasks assigned by their supervisors. They must work effectively on their own, but also work well in a team environment.

Job Requirements:
  • Sound communications skills
  • Develop and maintain technical documentation for hardware and software configuration management and tracking.
  • Linux/Mac experience a plus

Experience:
  • Bachelor's degree in a technical field or equivalent technical training from an accredited trade school
  • Must have the ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision
  • Must have excellent verbal, written, and interpersonal communication skills and the ability to interact with all levels of personnel
  • Must have expertise with basic computer hardware, PC desktop operating systems, and applications
  • Must have analytical, and problem-solving skills and be able to show initiative and sound judgment

Education/ Experience Requirements:A bachelor's degree is preferred, however, candidates with certifications from a technical trade school are also encouraged to apply. Candidates should have solid organizational skills, general technical proficiency, and customer service experience. Candidates with prior experience in technical support roles are preferred
  • ID: #49539904
  • State: Pennsylvania Pittsburgh 15219 Pittsburgh USA
  • City: Pittsburgh
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-03-25
  • Deadline: 2023-05-20
  • Category: Et cetera