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- Experience working in an IT environment with emphasis in Service Desk and Operations Management
- 1-2 years’ experience with Control-M or other scheduling packages
- A+ certification
- Experience working with virtual / remote staff members
- Experience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environments
- Experience with job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules
- Understanding of Network Monitoring Applications (OP5/Nagios)
- Familiarity with Cherwell and Control-M
- Active Directory, Unlocking Accounts, Resetting Passwords
- Competence in MS Office required, including MSExcel, MSAccess, MSWord
- ITIL certified a plus
- Troubleshooting and resolving remote hardware, software, and network issues
- Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
- Monitoring Production Batch (Mainframe and Distributive)
- Working with teams in an MSP and/or high-volume internal IT support environment.
- Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings, developing new processes and procedures to enhance operations.
- Complying with business and disaster recovery runbooks
- Creating and maintaining accurate documentation/procedures
- Communicating status updates with key stakeholders during major incidents
- Analyzing and providing resolution to complex and dynamic enterprise technology issues
- Working together with vendors to aid repairs of hardware
- Identifying incident trends; recommend and implement improvements to reduce incidents
- Ability to learn and pick up concepts quickly
- Experience working both independently and as part of a project group
- ID: #23857819
- State: Pennsylvania Pittsburgh 15201 Pittsburgh USA
- City: Pittsburgh
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-12-04
- Deadline: 2022-01-18
- Category: Et cetera