Outreach Specialist - Media, PA

Reference #: 5001067590006

Outreach Specialist#ELW-18989 | Posted 09/06/2024

Multiple Locations + 2 moreOutreach Specialist#ELW-18989 | Posted 09/06/2024Multiple Locations

+ 2 more

Apply for this job now!Job DescriptionPOSITION SUMMARY: As a member of the Mobile Crisis for Law Enforcement (MCLE) Outreach Team, the Outreach Specialist (OS) provides outreach to individuals receiving crisis supports and, following assessment/intervention by the Mobile Crisis for Law Enforcement program (MCLE), assists individuals by providing appropriate resources. The OS plays an integral role in the interdisciplinary team including but not limited to providing continued engagement after a MCLE encounter, social determinants of health screening and referrals, community engagement, and linking individuals to other services to meet their immediate and long-term needs.

DUTIES AND RESPONSIBILITIES:

Become conversant with local community resources in order to provide necessities to augment engagement and trust building following MCLE encounters, including but not limited to food, water, hygiene products, and clothing

Engage family members in considering helping individuals move beyond the circumstances which brought about the initial crisis by incorporating the family's input into crisis resolution plans and resource coordination

Establish and maintain effective partnerships with other providers and community resources to help individuals navigate community resources, assisting in making referrals, scheduling appointments, and assuring individuals attend follow-up appointments

Coordinate needed services, including but not limited to substance abuse treatment, mental health treatment, community food resources, shelters, etc. and provide transportation when the situations warrant

Remain involved until the individual (and/or their families) are no longer interested in assistance or until they are connected with other resources and supports including but not limited to substance abuse treatment, mental health treatment, shelters, community food resources, etc.

Participate in staff organizational meetings and treatment planning review meetings by offering their perspective on the progress of individuals in the program

Document individuals' progress in the individual's medical record according to established methods, procedures and guidelines per regulatory standards

Help persons in recovery and other team members identify, understand, and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma and stigma within the team

Collaborate with the team to ensure the protection of rights in order to help persons in recovery to improve their knowledge of their rights and grievance or complaint procedures by way of interaction and discussions with individuals

Increase awareness of, and support participation in, self-help programs, advocacy organizations and the use of natural supports to promote recovery by engaging individuals in discussion and engaging clinical staff and outside resources, as needed

Assist in the provision of ongoing assessment of persons in recovery and response to treatment by suggesting appropriate changes in the recovery action plan to ensure that services respond to individuals' desires and needs

Support and coach (if needed) the individual in finding and maintaining a safe and affordable place to live by using the internet, linking to agencies for housing resources

Support and coach (if needed) individuals in effectively engaging a personal primary care physician, dentist, and other medical specialists by using the internet, contacting providers, going with individuals to their doctor's appointments to advocate for the individual

Pursue training and development opportunities that serve to ensure quality service provision

Perform cardiopulmonary resuscitation (CPR), and safe crisis intervention using agency-trained protocols

Perform other duti s as assigned

IMMEDIATE SUPERVISOR: Clinical Supervisor

DIRECT REPORTS: None

CONTACTS: Persons in recovery and their families, agency staff, general public, funding sources, program evaluation personnel, related professional agencies/social service agencies, physicians/medical personnel, community mental health centers and hospitals, advocacy groups, employers, and community resource liaisons.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

High School diploma or graduate equivalency diploma (GED), bachelor's degree in human services related field preferred

Three (3) years behavioral health experience

Lived experience with mental health and/or substance use challenges preferred

Demonstrated ability to work effectively as part of a team

Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

Demonstrated strong attention to detail

Demonstrated strong time management and organizational skills

Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Must be able to perform CPR and crisis intervention using agency-trained protocols

Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Demonstrated basic experience with Microsoft Office applications, including Word, and Outlook

Knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred

Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving recordElwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.Job DetailsJob TitleOutreach SpecialistAlternate Locations

111 Elwyn Rd, Elwyn, Pennsylvania 19063

111 Elwyn Road, Media, Pennsylvania 19063Full-Time/Part-TimeFull-timeLocationsElwyn

MediaElwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/DisabilityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.