Phlebotomy Technician-Nursing Home & Specialty Services(Part Time / Early Morning Shift

Summary

• Using established standards and processes, facilitates the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities (ECF's) or other non-LGH facilities; coordinates a collaborative patient service work environment by fostering a spirit of interdisciplinary cooperativeness between nursing, physicians, and ancillary support.
• Performs phlebotomy during daily rounds at client locations and responds to on-call needs.
• Anticipates customer needs by providing appropriate education/instruction based on customer encounter.
• Participates in performance improvement activities related to patient care, customer satisfaction and registration requirements.
• Contributes to clinical environment by identifying immediate issues and concerns that must be addressed by the clinical team to meet patient care requirements.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families and friends. Functions as a patient advocate by establishing personal rapport with patient, family, and other persons to determine care requirements.
• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
• Contributes to the team effort by accomplishing responsibilities related to job duties.
• Open customer account by recording account information with a minimum of 95% accuracy.
• Maintain customer records by updating account information with current benefits/authorization.
• Maintain financial accounts by processing customer adjustments when applicable. Documents service by completing forms, reports, logs, and records. Collect patient payments per departmental guidelines.
• Maintains data entry requirements by following data station program techniques and procedures.

• Identifies personal learning needs and seeks out available resources and opportunities.
• Exhibits knowledge of hospital/entity communication systems and provides assistance to others.
• Maintains staff credentialing requirements by keeping abreast of advances in area of specialty by attending education workshops, reviewing professional publications and establishing personal networks.
• Participates in the on-call responsibilities for this position as required.
• Other duties as assigned.

• High School diploma or equivalent is required.
• Valid driver's license as regional travel is required.
• Cellular telephone.
• Reliable motor vehicle (due to regional travel required).
• Two (2) years using professional skills of interpersonal relationships.
• Two (2) years of computer experience.

• Three (3) years in a customer service role using strong professional communication skills; excellent written and verbal communication skills.
• Phlebotomy experience.
• Licensure as a Phlebotomy Technician, PBT (ASCP).
• Two (2) years of medical terminology experience.
• Two (2) years of experience with business telephone communications.
• Two (2) years of clinical experience.
• Associate's degree is preferred.

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences
• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes