Process and Analytics Manager - Royersford, PA

Job Position: Inside Sales: Process and Analytics Manager Address: 649 N Lewis Rd, Ste 200Royersford , PA 19464County - MontgomeryJob Responsibilities:This position will be responsible for analyzing and finding areas of improvement for the inside sales. Ensuring that the inside sales team is following cadence on all sales cases and responding to any needed process adjustments. This position will report to the Director of Inside Sales. Responsible for:Inside Sales DevelopmentStandardization and execution of Inside Sales On-Boarding and Development Plans (both Sales and Technical Development).Inclusive of CRM Standard PracticesOnboarding of ALL new employees in both PODS and remote locationsService Review Excellence (training and quality assurance of)Sales FundamentalsCrane FundamentalsWorkflowProcess and execution of OQ workload levelling to ensure every OQ is handled, and we maximize all opportunities to generate order growth (increase revenue per head)Weekly communications management between IS and BranchesIssue resolutionSales Case ManagementTransferring of sales cases to Service Sales/Account ManagersPrevent sales cases from being “held onto” – all cases need to move forwardCRM Quality Excellence (all cases have all required next actions and dates)Data Analytics and System Responsibilities:System upgrade management (CRM, Seibel, SAP) ensuring any system upgrades are seamless with no work interruption to the IS teamStandardization of the IS monthly reportingContinuous improvement based upon analytics and feedback from front line managersAnalysing data and finding areas where the inside sales team will be able to improve on process.