Product Acquisition Specialist

Job ProfilePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Acquisition Specialist(aka Senior Territory Pipeline Consultant) within PNC's Retail Lending organization, you will work remotely within PNC's footprint except in Colorado, Alaska, or Hawaii.A Product Acquisition Specialist or Sr. Territory Pipeline Consultant is a consumer lending subject matter expert whose primary role is to provide tier 2 type of support to Branch and Mortgage channel loan originatorsJob Description Primary responsibilities:

Application Assistance: Assist Bankers and MLOs with any sort of complexity (delays, documentation, income issues, etc.) that they weren't able to resolve through the typical channels.

Appeals: Review and submit (if warranted) appeals on declined applications for Bankers or MLOs.

Proactive Pipeline Management: Review of a market's pipeline for opportunities to free up deals that are stuck or to overturn declined applications.

Rate Exception / Adjustments: Review and decision requests for Home Equity, Auto and Personal Lending.

Service / Loan Exceptions: Escalate or resolve loan servicing requests received directly from the field or from servicing partners through a centralized mailbox.

Originations Liaisons: Designed to provide our Originations partners a better voice around issues created by the frontline. Each asset group has one dedicated Liaison who's goal is to identify and reduce pain points leading to inefficiencies within Originations (caused by Banker/MLO errors or not following proper procedures).

TPC Time: Monthly presentations provided via Market wide calls primarily designed to improve the transparency between the back office and the front line.

Procedure Updates: As subject matter experts (SMEs), we assist with creating, updating, and publishing consumer lending procedures.

Projects: As SMEs, we participate/consult in projects when appropriate.

Misc. / Other: Captures the time spent on anything else outside of the categories above, including RDLM team calls, 1:1's with Market Advisors, quarterly calls with Originations partners, etc.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.Competencies Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Business Process Improvement - Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.Competitive Environment - Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.Customer Support Policies, Standards and Procedures - Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.Customer Support Service Agreements - Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Knowledge Of Product Line - Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Sales Training - Knowledge of sales training methodologies; ability to ensure that sales and sales management employees have the knowledge and skills required to meet both tactical and strategic sales objectives.Solutions Development - Knowledge of and the ability to assess customer needs and provide solutions for them. Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education BachelorsAdditional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC (https://www.pncbenefits.com/newhire.html) .Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pncccpaprivacydisclosureemployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.