Product Advisor III

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Advisor III within PNC's Treasury Management organization, you will be based in Atlanta, Charlotte, Chicago, Dallas, Houston, Philadelphia, Phoenix, Raleigh, Pittsburgh, MIami, Tampa or Orlando.This role is responsible for solutioning of Embedded Finance opportunities, connectivity, and integrations services during the engagement of prospective PNC Treasury Management (TM) Clients. The Integrations Solutions Advisor role will execute on defining the optimal solution for delivery of TM services based on PNC’s Embedded Finance program solutions. The role requires detailed understanding of the accounting and treasury market space as well as PNC TM products in an omnichannel environment including but not limited to online (Web) / mobile, traditional file transmissions (unattended file delivery through various secure protocols and methods), predefined connectors, SWIFT, and APIs.Candidates with certifications such as the Institute of Finance and Management (IOFM) Order to Cash and Procure to Pay certifications, Certified Treasury Professions (CTP) by the Association of Financial Professionals and Technology certifications that represent foundational understanding of unattended connectivity (secure file transmissions, APIs, VANs) are encouraged to apply.Job Duties Presales advisory: After sales teams vetting and exploring solutions options with existing and prospective new customers, develop solutions based on conversations with the sales force and customers. To be successful in this client facing role, knowledge of PNC TM products and services, industry knowledge of ERP, treasury management systems, and payments applications is a core requirement. Assist sales to gain customer commitment on integrations solutions using standard discovery process and documentation for turnover to sales, customers, project managers and implementations. Focus and emphasis of product knowledge on the “what” - B2B payments, B2C payments, Reconciliation strategies including Current Day Reporting, Previous Day Reporting, Account Verifications Services and “How” those capabilities are enabled through PNC’s TM Digital Channels capabilities. Advanced knowledge of file format industry standards including but not limited to International Organization for Standardization (a/k/a International Standards Organization) 20022 (ISO 20022), American National Standards Institute (ANSI X12 used for Electronic Data Interchange (EDI)), Bank Administration Institute standards (BAI / BAI2), SWIFT Message Types (primarily 900 series), National Automated Clearing House Association (NACHA), and others. Identification of non-standard products / solutions and determination on feasibility through interaction with product management. Through Voice of the Customer and industry intelligence, advise product management of potential new product capabilities through preparation of strategy presentations which define markets, product design, etc. Support the proposal writing team in RFP/RFI responses for non-standard, complex integration questions to accurately reflect product and integrations capabilities. Understanding of “unattended” connectivity with particular emphasis of expertise around APIs and file transmissions.Job Description

Consults with the client/prospect to assess business needs and identify product/service recommendations. Advises Sales team in the development of significant/complex sales opportunities, including proposals, presentations and the closing of the opportunities. Serve as team leader for product advisors, as needed.

Works with the Sales team in the qualification and prioritization of pipeline and sales opportunities targeting largest and most complex opportunities.

Completes diagnosis of client's current business situation and related requirements through data gathering, which includes interviews, research, tools development and modeling.

Consults with the client/prospect to assess complex and highest value business opportunities and develops tailored solutions using PNC capabilities. Serves as liaison with the Client Implementation team.

Consults with the client/prospect to assess complex and highest value business opportunities and develops tailored solutions using PNC capabilities. Serves as liaison with client implementation team.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

CompetenciesDecision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Financial Services Industry – Knowledge of financial services industry trends, directions, major issues, regulatory considerations and trendsetters; ability to provide specific financial knowledge and experience to help organizational development.Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Knowledge Of Product Line – Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Sales Closing and Agreements – Knowledge of and the ability to close deals and reach final sales agreements.Sales Proposals and Presentations – Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.Sales Scoping and Qualification – Knowledge of and ability to identify and qualify potential sales opportunities for the organization.Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.Value Selling – Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and differentiating support offerings that address clearly understood customer needs.Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsAdditional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.Disability Accommodations Statement: If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNCCCPAPrivacyDisclosureEmployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.