Product Specialist (ServiceNow Process Owner)

21 Jun 2024

Vacancy expired!

DESCRIPTION OF DUTIES:The Product Specialist (ServiceNow Process Owner) is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties. 1. Defines and documents customer business functions and processes. 2. Schedules, provides meeting agendas, and conducts facilitated workshops for requirements analysis. 3. Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.5. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the enterprise.6. Tracks and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. 7. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.8. Contributes to the plans, organizes, and conducts business process reengineering/improvement projects.9. Researches and prepares statistical reports. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.10. Participates in system integration testing, user acceptance testing, and testing of new system functionality.11. Provides technical assistance in training.12. Reviews design and technical requirements to ensure that business and functional requirements are met.13. Ensure that the customer’s goals and requirements are met. 14. Escalates issues to management as appropriate.15. Assists in the development of standard documentation, layouts, templates, and terminology.16. Ensures all documentation follows standards.

DECISION MAKING:1. Recommend decisions to process changes, based on analysis, process team, and SME input. 2. Recommend decisions on technology alignment with the process, for TBO review and approval.

ESSENTIAL FUNCTIONS:1. Work independently and as a team member.2. Communicate effectively, both orally and in writing.3. Interact with executives, various levels of management, Agency IT Managers and CIOs.4. Use a computer and current Windows and MS Office suite products.5. Build detailed diagrams with Visio for Organization and Process relationship.6. Proofread documents accurately, using proper spelling, punctuation, and grammar.7. Organize and present process-related information, both orally and in writing.8. Read and interpret IT Service Management materials.

Skill/Required Experiences - Required / Desired - Amount of Experience 4-year college degree or equivalent technical study - Preferred - 4 YearsITIL V3 or V4 Foundation Certification - Required - 3 YearsExperience in process development and mapping – Required - 4 YearsBusiness, technical, or integration consulting - Required 4 YearsExcellent communication and interpersonal skills - Required 3 Years

  • ID: #43424164
  • State: Pennsylvania Harrisburg 17101 Harrisburg USA
  • City: Harrisburg
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-21
  • Deadline: 2022-08-09
  • Category: Et cetera