Product Support Representative

Reference #: JR0173590

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor of Commerce/Business

Travel Percentage : 1 - 5%Job DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?About the role:

As a Product Support Representative, you will Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.What you will be doing?

Provides in-depth product support to FIS clients by resolving incoming inquiries.

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

Document's customer information and recurring technical issues to support product quality programs and product development.

Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

Other related duties assigned as needed.What you will need:Education Requirements

Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)General Knowledge, Skills & Abilities

Prior banking or finance related experiences a plus; personal banking experience preferred

Document's client information and recurring technical issues to support product quality programs and product development

Knowledge of FIS products and services

Strong analytical skills

Knowledge in programming, business analysis or implementation of software products

Organizational and time management skills required

Self-starter with proven ability to work independently

Extremely comfortable working with computers and a variety of applications

Excellent oral and written communications skills

Strong problem-solving skillsWhat we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

Competitive salary and benefits

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Vaccination RequirementsAll employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement documentFor positions lo ated in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdfFor positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.