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This is a full time direct hire position. Quality Assurance (QA) Engineer Supervisor (Hybrid Philadelphia)
Bring your passion and expertise, and we ll provide the opportunities that will challenge you and propel your growth along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, on, and more. All brought together in a flexible work environment where you can truly find balance. Job Description The Quality Assurance (QA) Engineer Supervisor will lead and deliver quality assurance for our software products in Client System technology platform and products. You will be an important part of our technology team, assuring the quality of innovative solutions for multiple applications and technology platforms across the enterprise. In this hands-on role, you lead a QA team working with multiple Product Teams and manage the engagements focused on delivering high-quality software capabilities. You will manage relationships and client engagements working with customer leaders, Scrum Masters/Release Train Engineers, Product Owners. The QA Engineer Product Team will report directly to you. Your team will be comprised of QA Engineers and SDETs involved with all types of testing, including automation, performance, manual/exploratory, and data/database validation. You will personally contribute to and support the QA Engineers for the testing approach/strategy for the Product Teams of the engagements assigned. You will also contribute to the design and development of our testing platform/services and strengthen technology practice through use of industry-leading techniques and technologies, while developing your and the QA Engineers skills. Experience with hands-on testing, test automation and test planning/management is required. This Job Description is for the Information Technology Job Family and could include anyone within the ITS department that performs these tasks. You have knowledge of and be able to perform actions that are related to activities in the designated business line. The QA Engineer Supervisor oversees a team of technology professional by leading and directing operations activities with the Software Quality Assurance (SQA) services function. Ensure expert solutions and customer service for SQA services are provided and completed within customer expectations and per established procedures. Ensure team members work together within established customer service and service level guidelines. Ensure processes exist for operationalizing best practices and provide coaching. Lead engagements, including assigning product team members, coordinating their activities, and evaluating their work. Ensure the System IT, Customer Product Teams' and Bank priorities are incorporated into the long-term requirements of SQA Services operations. The level of work required is considered advanced. Ability to work under minimal supervision. Have full operational knowledge of all phases of testing and can work independently at the highest level of complexity related to quality assurance. Direct and reviews work of lower-level personnel and lead large and complex systems. Have deep understanding of one or more FRS system testing platforms. What You Will Do: Lead, directs, and supervises the daily actions of the SQA Services staff allocated to specific customer(s)/product team(s) including activities associated with automation, performance, and development testing track, data/database validation testing track or the manual/exploratory/engagement testing track. Establish, monitor, and mentor team members on progress with development plans and performance goals. Workforce planning aligned with customer product roadmaps, team member capability and skills anticipated/required in new technology areas deemed relevant. Establish the team of technology professionals; interviews, recommends, hires, trains, and appraise performance of your team; recommend salary actions; reviews work of staff. Mentor and coach team members to meet both their career goals and the organizations goals. Communicate standards and expectations to team members. Collaborate with SQA specialty teams for improvement and incorporation of best practices. Recognize the value that different perspectives and cultures bring to an organization. Manage customer expectations and relationship and QA Engineer resource(s) assigned for one or more customers and product teams: Manage the engagement from estimation through post completion, including development of SOW/MOU, capacity management and SQA resource allocations, tracking of funding and managing customer expectations. Continue to build relationships with the customers and incorporate feedback to the SQA engagement management process and artifacts. Allocate, monitor work/progress and solicit feedback of the SQA resources assigned to Incorporate functional and system level test strategies/plans, designs, develops and executes test plans in a multi-tiered on-prem and cloud environments manually and by coordinating the use of modern frameworks (such as Selenium, UFT, Loadrunner/Performance Center, JMeter), Data verification/validation systems (such as Pandas, Informatica) and other industry tools approved for use at FRS as applicable. Project manages the resources using programming languages like C#, Python, R or Java with a modern IDE (Visual Studio, IntelliJ, Anaconda, Jupyter or similar), and source code management products like TFS/Azure DevOps, GIT and Subversion. Collaborate with SQA Services experts/groups and coordinates with product teams to provide leadership and guidance to junior QA Engineers and key SMEs such as the Product Owner, System Architect, and SCRUM Master to plan/develop the test strategy/approach for scalable/risk-based test coverage, inculcating the development of testing framework and execution of scripts/scenarios and mining/creation of custom and applicable testing data. Participate on projects of higher complexity. Demonstrate Core Competency skills for grade and position. Performs other related duties as assigned. Involved in the accomplishment of departmental and company wide quality initiatives. Comply with all applicable information security policies, guidelines, and practices. Subordinates: Yes. Technical Staff. May have both direct and indirect reports. What you Have: Experience attracting, coaching/developing, and retaining technology professionals. Independently, presents both orally and in writing, findings, and assessments; prepare and present information and responses to complex inquiries; demonstrate the ability to manage the communication process; the ability to communicate with clients, colleagues, and management to explain complex issues clearly and concisely; actively participate in transferring technical knowledge. Ability to diffuse conflict and build agreement. Have a logical, analytical, and creative approach to problems. Demonstrate excellent level analytical and problem-solving skills; organize information in a manner that communicates issues; identify underlying issues and recognizes symptoms that indicate more severe issues. Ability to lead and participate on a team; lead more complex and diverse team efforts by virtue of both technical expertise and leadership skills of influence. Draw on experience to resolve complex issues; display strong interpersonal skills in dealing with people at all levels of an organization. Have a meticulous and organized approach to work. Identify and assess highly complex supervisory issues; effectively manage complex issues to meet our goals. Excellent knowledge of different computer systems and technologies with an ability to learn new skills and technology quickly. An awareness of current issues affecting the industry and its technologies. Subject to minimal to no oversight in work performed. Be a mentor and provide constructive feedback to less experienced staff; engage other partners in collecting feedback and input to complete work activities. Education and Experience: Bachelor`s degree with a concentration in Information Technology or Computer Science or equivalent significant experience in information technology and software testing is required. Minimum of 7 years of experience designing/developing test strategy/plans and test management/testing supporting a software development approach. Minimum of 7 years of managing testing, engagements, or project management. CTFL and SAFe Certifications are preferred. Previous supervisor experience is desired. This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. We reserve the right to modify the elements of this job description, as business needs require. We offer a great benefits package that features: Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period 401k/Thrift Plan with generous employer match Employer-funded Pension Plan Paid Vacation/Sick Time & Holidays Monthly Commuter Allowance Flexible Spending Accounts and Healthcare Spending Accounts Flexible Work Schedule available in most departments Life Insurance and Long Term Disability Insurance Tuition Reimbursement (undergraduate and graduate) Parental Leave Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities Onsite Cafeteria & Coffee Shop Additional Convenience Benefits, Discounts and More #tech- ID: #49720183
- State: Pennsylvania Philadelphia 19019 Philadelphia USA
- City: Philadelphia
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-04-17
- Deadline: 2023-06-15
- Category: Et cetera