Quality Engineer Staff I/II/III, Product & Customer

MSA, The Safety CompanyQuality Engineer (Staff I/II/III), Product & CustomerUS-PA-Cranberry TwpRequisition ID: 2024-8258Type: Full-Time# of Openings: 1Category: QualityOverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.Are you in? Read on for more details about this particular role.ResponsibilitiesReporting to the Quality Manager, Customer & Product, the responsibilities of this position include, but are not limited to, the following:

Drive robust technical root cause analysis to resolve critical, trending, or strategic customer field issues

Conduct comprehensive historical reviews of legacy products via data collection, analysis, and communication from field, manufacturing, and supplier quality records for feedback into new product development and engineering changes

Facilitate and/or participate in DFMEA/PFMEA for new product development and product or process changes to identify and mitigate quality risks

Collaborate with applicable stakeholders in Manufacturing, New Product Development, Repair and Service, Engineering or other functions as appropriate to continuously improve customer satisfaction by identifying root cause and implementing effective corrective actions for poor quality disruptions or warranty drivers

Support in facilitating

Compile and analyze quality notifications to identify baselines, trends, and other defining information that advises potential impact and priority of a field issue

Draft clear, concise, and accurate technical reports or documents such as 8D reports or similar

Lead/participate in continuous improvement of the department's processes, procedures and tools

Lead global cross-functional resolution teams using the 8D problem solving process, project management fundamentals, and quality tools to swiftly and effectively resolve quality challenges for customers

Develop and maintain product knowledge (including design, manufacture, applications, and proper use) to be able to effectively lead root cause analysis

Advocate for customers throughout the warranty claims processes, ensure effective corrective action are implemented and issues are addressed in a timely manner

Employ preventive and statistical methods for analysing and improving processes and products related to customer claims and feedback

Identify and execute on warranty cost savings projects

QualificationsRequired Experience:

Demonstrated success in driving execution of projects through independent initiative, planning, action, and results

Strong technical aptitude. Ability to read and interpret basic engineering drawings and disseminate technical information to a wide range of stakeholders

Excellent critical thinking and strong data analysis skills, including data mining, interpretation, and statistical analysis to drive decision-making

Continuous Improvement mindset with a track record of problem solving and root cause analysis

Excellent interpersonal skills demonstrated through communication style, engagement, and ability to influence without authority

Demonstrated success collaborating in a multi discplinary team

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Share Point) and ability to learn new or company-specific information systems

Strong customer orientation, communic tion, and presentation skills

Experience working within an ISO9001 or IATF16949 quality management system

Fluent written and oral English language

This role is posted at multiple levels, depending on experience level - Level 1: No minimum, Level 2: minimum 2 years experience, Level 3, minimum 3 years experience. MS degree may be substituted for up to 2 years of relevant experience. PhD may be substituted for up to 4 years of equivalent experience.

Preferred Experience:

Proficiency in Minitab or other statistical software

Knowledge and experience with quality and problem-solving tools such as 8D, 5 Whys, Poka-Yoke, Ishikawa Diagrams

Experience in using SAP

Knowledge of laboratory test standards and methods and measurement equipment

Experience in deployment of Quality tools including APQP, FMEA

Experience in a customer orientated role

Experience in a global / manufacturing multi-site organization

Required Education:

B.S. in Electrical, Mechanical, or Relevant Engineering discipline

Preferred Education:

Six Sigma Green / Black Belt

#LI-GM1MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.PI243581529