Renewals Specialist (USA Remote)

Turnitin is seeking a Renewal Specialist to join our North America Higher Ed Team. We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, have solid attention to detail, are customer success oriented and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.The Renewal Specialist will be responsible for quoting and ensuring the continuation and renewal of a broad portfolio of customers. They will also need to follow time-sensitive and highly structured administrative processes. As a Renewal Specialist you will become part of our team of Customer Success Management, joining a great environment for learning, and being able to grow professionally over time.ResponsibilitiesPrepares and processes transactional renewals effectively and efficiently, with accuracy and in accordance with customer contracts and business practices.Understands all the quarterly/monthly opportunities to be renewed; owns a communication plan/cadence of reach out and contact.Confidently executes workflow to contact each account 4-6 months before renewal expiration date, organizing daily task lists to ensure every customer in scope is appropriately handled and supported in the right timeframe. Prioritizes own work to encourage on time renewals.Clearly owns a geographic territory, (states/counties/accounts) that make up that territory and is able to prioritize the workload to ensure there are no misses or fails to contact.Builds strong relationships within own team and internal Customer Success teams and supports their activity as needed.Has good confidence and product knowledge. Can quickly handle customer questions across all product offerings in the region. Multi-tasks a high volume of workload, regular check-ins with multiple internal stakeholders to keep everyone connected and abreast of progress and successes. Can handle multiple customer requests, stay on top of where cases stand while maintaining pipeline renewals. Avoids lapses of customers.Researches the customer history and previous communication context and background before reaching out to customers.Facilitates and escalates customer communications when appropriate, bringing speedy help to the client and raising attention and awareness quickly to avoid account loss.Acts as a team player, supplying reports and updates data required for the team promptly and accurately, leans in to support other team members as required. Frequently participates and contributes to regional team discussions, initiatives, projects etc.