Retention Specialist

 Responsible for performance calculations and WIOA reporting requirements, which include participants' employment status during second and fourth quarter after exit and median earnings in the second quarter after exitMaintain participant follow-up records (paper and electronic), including file preparation, organization of files, and verification that all information has been received and properly filedResponsible for collecting supplemental wage data by utilizing proper forms (Employment Verification Form and Consent for Release of Information) to fax/email to employers; track all faxes/emails for supplemental wage data; and attempt other methods (check stubs, work number, phone call, etc.) of collecting information if employer does not respond Conduct follow-up interviews with participants and identify the appropriate information to collect (i.e. new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employmentPrepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence and monitor and record clients' progress to ensure that goals and objectives are metCompose correspondence (i.e. introductory letter, non-compliance letter, year-end follow-up letter, etc.) using proper grammar, punctuation, and spellingMaintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor marketResponsible for providing follow-up services, Labor Market Information, job leads, and employment referrals to ensure job retention and skill enhancement opportunitiesOther duties as assigned