SalesForce Commerce Cloud Platform

This Position can either be onsite or Remote - if onsite hybrid is an option Please be advised that this job is currently posted internally. When screening candidates please ask if they have recently applied internally to this position. Major Duties/Responsibilities: 1. 70% Manage the D2C Ecommerce platform and solutions for Hersheys D2C business. This includes: Ensure high-performance and uptime of site through optimal management of site health and proactive maintenance planning Manage deployment needs for the Ecommerce platform, leading and coordinating any deployment or change management activities Design and develop new solutions and enhancements within the Ecommerce UI & backend integrations platform. Assist with platform configuration and administration between Hershey and external partners Consult the Ecommerce Architecture as we design and build new technology solutions. Facilitate the coordination of issue resolution and root-cause analysis across multiple partners and technologies Design modifications to existing integrations while minimizing customization, design reusable components, and elimination of redundancy in designs throughout team's environment. Investigate new technologies and techniques and research ongoing industry developments 3. 20% Direction of internal and external contract resources, ensuring that their work product matches the Hershey objectives and requirements and conforms to the Hershey Standards. 4. 10% Manage status communications with Scrum Masters, Product Owners, and other internal stakeholders. Minimum Experience: Strong technical skills with at least 4+ years hands-on design, coding, integration, and deployment experience 2+ years of hands-on experience in managing and developing Salesforce Commerce Cloud (SFCC D2C) storefronts Experience working with HTML5, CSS, SAAS, JavaScript, Bootstrap 4, jQuery Experience with front-end SFCC component development approach & Cross-browser compatibility issues and client-side performance considerations Experience integrating 3rd-party solutions into Ecommerce storefronts including payment processors and address & tax verification services 4+ years of API Design, using Web Services or other similar frameworks 3+ years of relational database experience (SQL) 2+ year experience in leading integration deployment and support including: o Using best practices, diagnose and track down any functional issues to a root or functional cause, and resolve issues as needed. o Provide support and post implementation monitoring during initial rollout of solutions. 2+ years experience leading and directing contract resources and managed services Ability to frame up and simplify complex issues, finding root causes and hidden problems. Ability to think holistically and understand the broader implications of introducing changes to a landscape of interconnected, intelligent systems. Ability to act calmly and competently in high-pressure, high-stress situations. High level of personal integrity, and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity. Excellent time management skills, with a high degree of initiative, dependability, and ability to work with little supervision in a flexible work environment. Preferred: SalesForce Commerce Cloud Certifications Experience with Microsoft Dynamics Experience with Avatax Experience integrating with Cloud/SaaS applications, APIs, SDK of packaged applications and legacy applications. Experience leading and working within an Agile methodology and team, including user story and acceptance criteria development and working with sprints Experience working within SAFe (Scaled Agile Framework) Retail and Client Industry experience working directly with Customers, Clients or Vendors. Comfortable with current Microsoft Office Suite (O365) Top Three Technical Skills: SalesForce Commerce Cloud Management, API design, and data analysis Pre-Screening Questions: - Have you managed an Ecommerce store leveraging SalesForce Commerce Cloud? Must Haves (i.e., years of experience?): Ecommerce site admin, configuration Software Skills and Purpose (if applicable): SalesForce Commerce Cloud Industry Experience: Retail & Ecommerce