SAP NS2 Technical Service Manager

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. Must be a US Citizen; this position requires access to customer data. SAP NS2 does not offer Visa sponsorships for this role.  All internals must have manager’s approval to transfer.  SAP NS2 Technical Service Manager (TSM)What you’ll bringYou guide enterprise customers through complex SAP cloud environments. You bring deep experience with SAP Basis administration, technical consulting, and solution architecture. You understand SAP S/4HANA landscapes and how systems connect across cloud platforms. You can explain technical concepts clearly to business stakeholders and executives. You build trust through strong relationship management and calm issue resolution. Your background includes SAP operations, cloud delivery, and customer-facing project leadership. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.Required Skills8+ years of SAP Basis administration and SAP technical consulting experienceBachelor’s degree in Computer Science, Engineering or Information Management preferredSAP landscape architecture and lifecycle managementSAP S/4HANA migration and conversion knowledgeCloud platform experience with AWS, Microsoft Azure, or Google CloudTechnical project management experienceSAP security, networking, and compliance knowledgeStrong communication and presentation skillsWhat you’ll build You serve as the primary technical advisor for large and strategic SAP RISE customers. You lead conversations on landscape changes, cloud operations, and service delivery plans. You coordinate specialists across SAP delivery teams to resolve complex technical challenges. You review architecture, security, business continuity, and network requirements to align solutions with customer needs. You conduct regular operational and technical reviews and drive issues through resolution. You help shape migration roadmaps with customers, implementation partners, and SAP services teams. Support client delivery manager (CDM) in regular cadence with stakeholder at customer and manage expectations with regards to service delivery.Where you belongYou will join a team focused on protecting and maximizing customer investments in SAP RISE. The work combines cloud operations, architecture, customer engagement, and long-term technology planning. Your team owns customer landscapes end to end and develops a detailed understanding of system dependencies. You will work closely with delivery, operations, account, and consulting teams across SAP. The role offers exposure to large enterprise environments and complex transformation programs. Your expertise helps customers make confident decisions throughout their cloud journey.Skills used in this role: AI adoption Capability, AI output quality assurance, AI day to day practice, cloud architecture, incident management