Service Manager

Essential Functions:Develop strong relationships with partner and premier customer operational, account management and product management personnel to ensure a strong partnership.

Maximize revenue retention by identifying service and utilization trends, then developing and executing action plans to address the issues.

Manage issue escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to resolution.

Collaborate with partners and premier customers on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations.

Identify opportunities for efficiency improvement through documentation, training or procedural changes, and coordinate execution.

Manage release communications to review new features and defect resolution prior to each InstaMed release.

Support projects associated with new InstaMed features and solutions.

Monitor SLAs to ensure compliance and deliver monthly SLA reports.

Facilitate regular meetings with stakeholders, including formal agendas, meeting minutes, and action item follow ups.

Collaborate with InstaMed internal departments in support of partners.

Any other duties as applicable to the position

Qualifications:Ability to effectively build strong relationship with partner and customer stakeholders

Ability to respond quickly and effectively to inquiries and escalations

Ability to quickly learn and understand InstaMed's solution suite and articulate our value proposition

Sound judgment in setting partner expectations and managing sensitive partner situations

Excellent organizational skills in daily activities

Minimum of 2 years' experience in a healthcare industry

Minimum of 2 years' experience in a customer-facing position

Healthcare technology experience preferred

Bachelor's Degree or higher

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans