ServiceNow Technical Consultant II (Lead)

Position: ServiceNow Technical Consultant II (Lead) Location: Remote Duration: Long term contract/ remote Rate: Open Interview: Video 3 positions; ITOM space: CMDB Admin, Discovery Manager and Service Mapping Admin. Long term contract/ remote Certification required Job Profile Summary We are in immediate need of a ServiceNow Technical Consultant II. This is a 100% US-based remote opportunity. Due to our end client, candidates must be eligible to work in the US without a need for sponsorship now or in the future. The ServiceNow Technical Consultant II will be able to execute most of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. A ServiceNow Technical Consultant II is responsible for assisting with the successful implementation of various capabilities on the ServiceNow platform through configuration and development of solutions and services, in a client consulting environment. This role is both technical and consultive, it requires a person who understands ITIL methodology and possesses prior administrative experience on the ServiceNow platform. This position is responsible for executing requirements as defined within stories and tasks under the leadership of the Technical Consultant Manager and/or Engagement Manager to support client implementations and enhancements. Technical Consultants have a passion for developing real business value to customers through high quality functionality that stays close to out of the box while also adhering to industry best practices. The candidate must demonstrate individual, functional, and professional knowledge to ensure work products and deliverables are met or exceeded. A drive for continued learning is essential in being an effective Technical Consultant II. A current client of CAI is seeking support services for day-to-day operations in the ITOM space, as follows: CMDB Admin, Discovery Manager and Service Mapping Admin. Duties & Responsibilities

• Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality.
• Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
• Skillfully troubleshoot break/fix issues
• Apply Agile software development practices for customizations to the platform and applications
• Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
• Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via "stories"
• Support senior analysts through project(s) lifecycles
• Manage personal workload against an often demanding timeline
• Communicates professionally and effectively verbally and in writing with business professionals and clients
• Manage multiple projects concurrently
• Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
• Must be available during business hours for collaboration and other related calls which often require screensharing sessions

• Required: Bachelor's degree or 2+ years related experience as a Technical Consultant
• Required: ServiceNow Certified System Administrator
• Required: ServiceNow Certified Implementation Specialist in at least 1 platform capability
• Optional: ServiceNow Certified Application Developer
• Optional: ITIL4 Certification (ITIL v3 acceptable)
• 2+ years experience functioning as a ServiceNow System Administrator or Technical Consultant
• Experience with recent ServiceNow versions
• Well versed with ITIL concepts and IT Service Management practices (ITIL v4 certified a plus)
• Functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and flow design
• Background in either software development or IT Service Management
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Working Knowledge of the SAFe Methodology

• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective written and verbal communication skills
• Strong attention to detail and problem-solving ability
• Emerging knowledge of Performance Analytics, Robotic Process Automation, Database-level integrations/ETL
• Experience in use case, functional, and user acceptance testing a plus
• Experience with JavaScript required
• Experience with web-based programming languages a plus - Angular JS, XML, JSON, HTML, CSS and similar are valuable
• Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)
• Development experience in the areas of ServiceNow Mobile solution is a plus
• Possesses the ability to integrate ServiceNow with other industry leading tools and applications via the use of Integration Hub or APIs
• Responsible for promoting code / development changes from a dev environment into test via the use of update sets in ServiceNow
• Strong team player with ability to build positive and collaborative relationships within the organization
• Willingness to develop professionally and eager to learn
• Domain separation experience is a plus