Site Administration Technician 3

Site Administration Technician 3

Job LocationsUS-PA-Northampton

ID

2025-3395Category

Service Excellence-Onsite Field ServicesPosition Type

Regular Full-TimeOverviewViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position will be based at the client site located in Northamption, PA with a requirement to travel as needed to other sites.ResponsibilitiesServe as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrating "Service Excellence"

Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times

Prioritizing and planning of assigned service calls

Communicating updates associated with assigned service calls

Escalating problems when appropriate

Interacting in a professional manner with customers to foster positive relationships

Point of contact for FACILITY staff for any issues regarding customer account

Replacing telephony hardware and network components, basic maintenance practices

Pulling cable, mounting network devices, installing telephony hardware

Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions

Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures

Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches

Handle special projects as assigned by Field Service Manager

Scheduled and/or unscheduled overtime work and callouts are to be expected

Energize and foster an effective and impactful team environment

Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable

Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable

Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization processQualificationsHigh school diploma or general education degree (GED) is required.

Minimum of 2-4 years of related experience.

Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.

Proficient in Windows OS, MS Office, and other software programs that may be required

Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring

Knowledge of wiring color code and fabrication of data cabling.

Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.

Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips

The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times

Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and c stomized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.