Supervisor, Client Service

Responsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.

JOB FUNCTIONSOversees all Client Service Receiving, Ambassador and Courier functions as requiredPerforms Client Service Receiving, Ambassador and Courier functions as necessaryResponsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnelCoordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposesInterface with outside shipping providers to ensure clients requirements are metResponsible for vehicle maintenance to make sure vehicles are in proper working orderProvides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee developmentSchedules personnel to facilitate an efficient operationCommunicates necessary changes or information to his or her departmentIdentifies quality related problems and initiates immediate investigation, corrective action, and follow upEnsure the Quality Management System is maintained in accordance with the ISO 17025 standards

 LEADERSHIP/SUPERVISORY RESPONSIBILITIESProvides guidance and/or leadership to others, including indirect reports, peers, or managersHas hiring and terminating responsibilitiesSupervises othersNumber of employees directly reporting - Supervisory: 1-5IMPACT OF DECISIONS Continued client sales/business.Brand reputation.Actions and decisions of the position have impact primarily on the position's own department (results, schedules, performance) with potential impact on other departmentsANALYTICAL THINKING/PROBLEM SOLVINGAnticipate and resolve client problems. Forwarding to the appropriate individual where necessary.Document and create corrective or preventative actions when concerns arise and proactively seek improvements.Review, develop and modify SOP’s, Work Instructions related to Client Services.Position requires independent thinking as to how to resolve problems using the procedures and standards available. Makes procedure decisions by evaluating alternatives from established routines and standing instructions to achieve the job responsibilities.