Systems Administrator Sr.- Windows (Remote)

Job ProfilePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a windows Systems Administrator Sr., within PNC's Site Reliability Center (SRC), you will be based remotely. This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska. In person activities may occur periodically based on business need.The mission of the Site Reliability Center (SRC) team is to increase troubleshooting and developer confidence in changes to the production environment with a focus on performance and uptime by optimizing the troubleshooting workflow on different compute platforms and by supporting the technical teams with tools, expertise, guidelines, and development. Key foundations of the team are communication, collaboration, and trust. Our team objectives are:Reduce Risk - Enable safe & secure service environment within a production infrastructure.

Improve visibility - Build a fast and easy-to-use search and suggest service to understand the current state of the entire infrastructure.

Optimize incident management - Launch a platform to measure service availability, uptime, outages, and toil and to run blameless postmortems.

As an integral part of this dynamic and progressive team, you will, in addition, assist PNC service partners with problem resolution and follow up in addition to performing simple and routine assignments that require basic knowledge of the specified support function. You will also perform a variety of tasks related to, but not limited to, troubleshooting, and maintaining internal systems and infrastructure in addition to documenting. Your astute attention to detail will come into play as you track relevant capacity metrics and provide regular reporting so we can increase capacity as necessary to fulfill business needs. PNC is committed to threading integrity, teamwork, and customer focus through every aspect of our daily work and performance, all of which you will implement as you correspond with leadership about unresolved problems identified.The successful candidate will have the following minimum qualifications:Bachelor's degree in IT-related field, such as Computer Science, and/or Certification in related technologies or equivalent experience.

We prefer 5 + years of experience assisting specific support functions or equivalent in one or more of the following: Windows 2016 - 2022, VMWare vSphere ESXi, Unified Computing Systems, Cloud technologies such as Azure and/or AWS.

Sound knowledge and understanding of various technologies and the dependencies and impacts they have on one another (i.e. network topologies, server technologies, operating systems, SAN, NAS, etc.).

Ability to cover off hours on call for team as needed or assigned.

Candidate will be self-motivated and able to manage time ensuring that the best solutions to the customer are provided while meeting defined service level agreement.

Superior troubleshooting skills. Must be able to find root cause of an issue quickly.

The ability to take ownership of an issue and must possess strong verbal and written communications skills along with attention to detail.

Candidate must be able to adhere to Audit and SOX standards

The following skills are not required but a plus:Level 2/3 support of all Windows platforms.

Ansible automation

Ability to script in PowerShell

Experience with Microsoft Clustering, Active directory and Group Policy

Working knowledge of SQL, NAS, SAN, NFS, and DFS

Experience in SCCM, or other deployment tools

Familiarity with VMware Vsphere, VM guest hardware and software, vhdx and rdms

Linux experience

Job Description Installs, configures and maintains mid-range operating systems.

Analyzes and resolves problems associated with servers, hardware and software.

Installs, configures and maintains operating hardware and software.

Troubleshoots networking and operating system problems.

Provides recommendations for hardware and software planning and budgeting related issues.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies Configuration Management - Knowledge of and ability to manage the process, tools and techniques for managing hardware, software, communications, facilities and personnel that provide the organization's IT services.Hardware Infrastructure - Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.IT Quality Assurance - Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.Software Installation and Support - Knowledge of and ability to plan and execute software platform changes with minimal service disruption to the client. Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education BachelorsAdditional Job Description Base salary commensurate with skills and experience.Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC (https://www.pncbenefits.com/newhire.html) .Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pncccpaprivacydisclosureemployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.