Tech Support Analyst I

Who We Are:People are our passion and purpose.Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health, rehabilitation, and transitional care beds and is home to the highest level of care designations for Neonatal Care (Level 3) and Trauma Care (Level 1).Where We Are:The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.Why Choose Us:· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees· Competitive Paid Time Off / Extended Illness Bank package for full-time employees· Employee Assistance Program – mental, physical, and financial wellness assistance· Tuition Reimbursement/Assistance for qualified applicants· Professional Development and Growth Opportunities· And much more…Position Summary:TheTechnical Support Analyst I is responsible for the delivery and support of computing and desktop services to end-users, including telephone-based problem diagnosis and resolution, using remote diagnostic tools, dispatching assisting another analyst or traveling to end-user site for troubleshooting and resolution, and performing installations, moves, and modifications at the end-user location. Provides break/fix troubleshooting for hardware/printers/software. Works on special projects as needed under the direction of the MIS Director of Technology.EEOC Statement:Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.Minimum Qualifications: Associate’s Degree in Computer Information Technology Program or related field.A minimum of two (2) years in a computing technical support environment – telephone and on-site support, experience with Windows 10/11, Microsoft Exchange, Windows Active Directory, Microsoft Office, Antivirus Software, and Desktop Imaging Products. Must have valid PA drivers license.Job: Please select a valid job field Organization: Title: Tech Support Analyst I Location: Pennsylvania-Johnstown Requisition ID: 7479-8325