Tech Support Specialist

A2C Consulting
Philadelphia, PA
20 Feb 2025

Vacancy expired!

Intro

Prestigious Engineering firm is forming an IT Support Swat Team-as part of a strategic IT transformation of their entire enterprise infrastructure.

Role: Level 1/2/3Support on a diverse mix of systems: NT, AD, WAN, Desktop, Hardware-software, 0365 etcHybrid work model

What makes this opportunity worthwhile:
  • Dynamic Best of Class IT Ops
  • You will have an actual Career Path
  • Family friendly Corp culture
  • Continuing Education Opportunities

Environment-Windows 10/-Cisco-Active Dir sscm-MS O365-Executive IT support-Cloud Transformation Minimum 3 - 4 years recent, demonstrated hands-on computer Service desk experience, or an equivalent combination of technical education, certification and experience;· Proficiency in supporting and diagnosing technical issues with computer hardware, mobile devices, local area networks, network printing and related software, including Microsoft Windows 10, Microsoft Office 365, LogMeIn Rescue, Cisco AnyConnect VPN, virtual meeting platforms including Zoom and Teams, Cisco Jabber, Active Directory, ·

Key responsibilities:
  • Configuring and Deploying new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Providing suggestions on appropriate training for employees.

Must have following skill-sets:
  • 5-10 years of experience as an IT Support technician or equivalent.
  • Familiarity with installation and support of PC’s/Laptops.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Proficient in MS Office and IT-related applications
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Superb time management skills.
  • Clear written and verbal communication.
· Maintain equipment and Service Desk supply inventories in compliance with team procedures to ensure continued services, including researching Service Desk purchases, providing budget support, and minimizing the risk of loss or theft of equipment and supplies;· Create & support, and maintain an up-to-date knowledge management system containing procedures, guidelines, documentation, and support articles for our Cherwell self-service portal;· Excellent oral, written, and interpersonal communications skills;· Excellent analytical and technical problem-solving ability, with attention to detail and accuracy;· Ability to work independently on multiple assignments, following each through to closure;Stay current and maintains level of expertise with technology advances in personal computer hardware and software via seminars, literature, and formal training email me @ for confidential details
  • ID: #49322149
  • State: Pennsylvania Philadelphia 19103 Philadelphia USA
  • City: Philadelphia
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-02-20
  • Deadline: 2023-04-20
  • Category: Et cetera