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Summary
Job Description POSITION SUMMARY: Installs, maintains, and configures system software to perform in an efficient and reliable manner. System software includes operating, database, and communications systems. Performs configuration changes to accommodate hardware additions and deletions.LOCATION: Lancaster, PA HOURS: Full Time (1.0 FTE; 40hrs/wk) Day Shift; On call rotation with other team members, with occasional weekend/evening work for upgrades and updates to systems. Some remote work, with onsite as needed for hardware replacements.ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:- Installs software and hardware as needed to provide new or enhanced functionality required to support vendor's application.
- Installs updates to existing system software to correct problems and/or keep system software at a current release level as required by vendors.
- Administers configuration and tailoring changes necessary so that system software conforms to the specific requirements of Lancaster General Health.
- Performs systems software tuning as required to insure that all aspects of the systems are running at peak performance so as to provide acceptable response time to end user.
- Identifies and isolates problems in systems software, correcting errors and/or submitting errors to vendor for resolution.
- Tracks utilization of all system resources such as CPU and disk utilization for use in capacity planning.
- Provides assistance as necessary to vendors that are installing application software and hardware. This would include insuring that all required resources are available for the install.
- Provides support to users and operations. Provides support during non-work hours as part of the department on-call rotation. Does all necessary operations problem resolution required by users and operations personnel.
- Monitors systems hardware performance and repairs and/or reports issues to vendor for resolution.
- Identifies the various skills required for a successful implementation, completes base measurements for a post implementation review of benefits that includes a detailed project implementation plan, charter, objectives, and benefits that is a mutually agreed upon plan with System Administrator, User Management, IS Management and Vendor. The project plan to include the coordination / logistics ordering to ensure appropriate hardware, software, devices, networks, training and support are organized.
- Provides the following support to achieve desired benefits and capabilities for the business:
- Serves as a liaison between vendor, IT Technical Services and User Management on all application implementations, upgrades, and support issues.
- Analyzes and creates reports for customers based on user and business needs via LG business software tools.
- Design /develop training materials, a plan for accomplishing the training with scoring to derive the readiness of staff.
- Review system function and features, uptime/downtime and ensure it is performing within expectations and is stable.
- Perform regular ongoing reviews such as post implementation stability and performance measurements; ensure system is functioning as expected.
- Other ongoing support processes to include:
- Perform application upgrade planning and budgetary obligations.
- Obtains appropriate new hardware and software and coordinates hardware purchases with IS technical staff and vendor to ensure it meets current needs and growth.
- Tracks and prioritizes all enhancements and problems, and ensures system is operating in fashion that meets LG business goals.
- Creates and maintains thorough system documentation.
- Takes all appropriate steps to ensures good communication occurs between users, IS, and management.
- Assists Information Services with software evaluation. Maintains a good general knowledge of software and hardware applicable for use at LG Health.
- Participates in the on-call responsibilities for this position as required.
- Other duties as assigned.
- Bachelor's degree in Computer Science, Business Administration or Engineering, an Associate's degree with an orientation toward automation and process improvement or a minimum of one year of experience utilizing applicable clinical imaging systems and/or installing, maintaining and configuring computer software
- Knowledge of system software, as needed for system being supported, to include: UNIX/AIX, ORACLE, MVS, CICS, Microsoft and SQL.
- Three (3) years experience in each of the following is required for the position: Systems problem solving and analysis, purchasing/developing applications, testing programs/systems, managing implementations and conversions.
- Two (2) years project management experience that involves computer software implementations, daily operational support, review and evaluation of system performance.
- Two (2) years experience providing leadership and direction to users of computer applications.
- Two (2) years experience developing test plans, training plans, and IT documentation.
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
- ID: #42385633
- State: Pennsylvania Lancaster 17601 Lancaster USA
- City: Lancaster
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-04
- Deadline: 2022-07-30
- Category: Internet engineering