Technical Support Specialist

Softworld, Inc.
Clinton, PA
23 May 2025

Vacancy expired!

This Technical Support Specialist position is responsible for ensuring that the company's employees can use software and hardware to complete their daily tasks. It is high visibility position in new state of the art facility supporting remote employees by phone and in office workers in person. This position will take escalations from the Level 1 Service Desk team and provide technical assistance and support, resolve problems related to the use of computer hardware and software for Haemonetics end users. The Technical Support Specialist will respond to, troubleshoot, resolve, and document end user incidents and inquiries, install software using approved tools, and troubleshoot connection issues with LAN/WAN working with other infrastructure teams across the company. Incident tickets will be updated with accurate and timely records of work performed, and resolution detail. This position requires flexibility to support changing needs of a dynamic business.

Responsibilities:

High-level knowledge of commonly used software, hardware and applications, Windows 10, Microsoft O365, Outlook, ServiceNow, VPN, Microsoft MECM, Druva back up and Zoom for example

Customer service skills to interact professionally and positively with employees, coworkers and vendor partners

Analytical and problem-solving skills to troubleshoot and diagnose issues

Multitasking skills to assist multiple employees at once

Time management skills to provide updates and fixes within a promised time frame

Observational skills to recognize warning signs that indicate potential problems

Strong oral and written communication skills to gather information and explain complex technical concepts in simple language and provide case updates.

Provide white glove assistance to the Executive Leadership team

Provide technical assistance to on site personnel in the Clinton, PA manufacturing facility

Must have:At least 3 years of recent level 2 support experience.Prior Ticket system experience, client is using ServiceNow, but others are okayStrong Microsoft stack experience including Windows 10 and Microsoft 0365Excellent communication skills, self-motivated.

Desired:Active Directory would be great
  • ID: #49982843
  • State: Pennsylvania Clinton 17748 Clinton USA
  • City: Clinton
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-23
  • Deadline: 2023-07-21
  • Category: Et cetera