Technical Support Specialist (Water)

The Technical Support Specialist is responsible for installationconfigurationmanagement of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technical support specialist will provide tier 1 and 2 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position.

Essential Functions

The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat. The Technical Support Specialist will also be required to create tickets in the City’s ticketing system and escalate issues as appropriate.  Competencies, Knowledge, Skills and Abilities    Windows desktop operating systems 

    MS Office and other PC software

    Adobe Acrobat

    Web Browsers (Chrome, IE, Firefox)

    Understanding of software licensing

    Explain technical issues to non-technical users

    Excellent written and verbal communication skills