Telephone Operator

Join Our Community!ANCC Magnet Recognized UPMC Passavant is currently hiring a part-time Telephone Operator to support the McCandless Location. Salary will be determined based upon education and experience.Shift Details:

Part-time hours, 20 hours per week

Primarily mid shift

Operational hours between 6a - 11p

Rotating weekends and holidays.

Shifts will be further discussed during the interview.

Responsibilities:

May train new operators.

May be required to do system data entry on request.

Provide service to multiple answering service clients utilizing individualized protocols.

Process appropriate emergency code or STAT page.

Initiate voice pages when required.

Provide Physician on call information to requesting individuals.

Use required phrasing at all times when answering telephone calls.

Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

Determine callers requirements (extension desired, information requested, etc.) and transfer call.

Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent.

1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

Must be able to work all shifts, 7 days a week.

Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran