Tourist Information Counselor

Reference #: 4583143

THE POSITIONAre you passionate about helping travelers and providing them with the best information for their journeys? The Fulton County Welcome Center is currently looking for a Tourist Information Counselor to join their team. As a counselor, you will play a vital role in ensuring that visitors to the Welcome Center receive top-notch assistance, guidance, and resources to enhance their travel experiences. If you have a knack for providing effective and accurate information, and if you enjoy interacting with people from all walks of life, then this is the perfect opportunity for you. Apply today and be a part of creating unforgettable travel memories for our visitors!DESCRIPTION OF WORK

In this role, you will deliver great customer service to all PennDOT Welcome Center stakeholders (traveling public, tourism industry partners, internal customers, employees, vendors, etc.). Provide travelers with key information regarding their visit to Pennsylvania. This includes directions and hotel accommodations to increase and stimulate travel across Pennsylvania. Improve PennDOT's tourism outreach efforts and strengthen our partnerships with the industry through: special programming, information tours, travel shows, and related events. Participate in other travel-support duties assigned by supervisor or division manager. Maintain energetic and knowledgeable communications to improve Welcome Center Division operations. Provide direct communication with the Tourist Information Supervisor to communicate questions, concerns, and ideas regarding Welcome Center staff and operations.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment

Hours of operation are 7:00 AM to 7:00 PM. Work hours are temporarily 9:00 AM to 5:30 PM.

This position reports to work during periods of inclement weather, unless directed otherwise, as part of PennDOT's mission is to serve the traveling public.

The Location of the PennDOT Welcome Center is: I-70 West Welcome Center, mile West of PA/MD Border, Warfordsburg, PA 17267

Salary:In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS

Minimum Experience and Training Requirements:

One year of experience in work involving public contact; or

An equivalent combination of experience and training.

Additional Requirements:You must be willing and able to work in and commute to Fulton County PennDOT Welcome Center: I-70 Westbound, 1/2 Mile West of PA/MD Border, Warfordsburg, PA 17267.

You must have one year of customer service experience

You must have one year of work experience involving public contact

You must have experience working with computers.

You must have experience answering phones, composing emails; compiling reports; tracking office activities and inventory; data entry; and filing.

You must be able to perform essential job functions.

Preferred Qualifications (not required):

Level of educationHow to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Fa lure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.