Transport Operations Center Specialist - Lancaster, PA (Full-Time, Variable Hours)

Summaryweekend and holiday rotation, no on call - 40 hoursJob DescriptionTitle: Transport Operations Center SpecialistLocation: LGH - Full Time Variable Hours1.0 FTE, Full time, 40 hours per week , N o on call, holiday and weekend rotationPOSITION SUMMARY:Coordination of patient incoming and outgoing transfers and transports, outgoing Discharges, intra departmental patient transfers between LGH entities, coordination with clinical departments across Penn Medicine/Lancaster General Health (LGH).ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Receive Pre hospital emergency medical reports and share pertinent clinical information with emergency department clinical staff/Emergency Department Charge Nurse.

Receive Medical command calls and ensure timely connection with appropriate medical command provider.

Coordinate outgoing patient transports ensursing efficiency, accuracy and with adherence to standard work.

Communication to clinical areas upon EMS arrival for transports- Proactive approach to ensuring patient readiness prior to transports.

Coordinates Helicopter landings at LGH.

Updates established PA Medic with Hospital overcrowding and divert status alerts.

Receives emergency clinical alert calls from LGH Suburban Outpatient Pavillion.

Coordination center for intra Penn Medicine transfers in conjunction with the established Penn medicine transfer center.

Coordinates EMS response/call for Perinatal emergency code alerts.

Coordinates and communicates with Duke Street and or Womens and Babies hospital supervisor as needed, IE informing of MCI events, Communicating about Divert and or Overcrowding status.

Communication with local emergency responders if internal incident exceeds inernal capacilities, collaboration with emergency mamagement team at LGH and or with Incident command structure when activated – HICS Standards.

Maintain Taxi Voucher utilization.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

Participate in performance improvement and daily huddles to ensure transport efficiency is achieved

Other duties as assigned.

JOB REQUIREMENTSMINIMUM REQUIRED QUALIFICATIONS:High School Diploma and or GED is required.PREFERRED QUALIFICATIONS:

Experience with scheduling, experience with coordination activities, familiar with basic medical nomenclature, experience with multi- tasking, strong organizational skills, strong interpersonal skills, closed loop communication.

Associates and or Bachelors degree preferred but not required.

EMT is preferred.

Experience with pre hospital, transport coordination, preferred but not required, ancillary healthcare experience preferred but not required, knowledge of healthcare medical terminology preferred but not required.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.Benefits At A Glance:PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

100% Tuition Assistance at The Pennsylvania College of Health Sciences

Paid Time Off and Paid Holidays

Shift, Weekend and On-Call Differentials

Health, Dental and Vision Coverage

Short-Term and Long-Term Disability

Retirement Savings Account with Company Matching

Child Care Subsidies

Onsite Gym and Fitness Classes

DisclaimerPENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.