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CEI’s Fortune 30 Client in Media and Telecommunications is looking for a Triage Support Analyst that will be responsible for triaging issues that customers submit into their ticketing system.
Job at a glance:Long term contract with potential for extension and/or permanent placement$25-30/hr W2 + optional benefits (Medical, Dental, Vision, and 401k)Hybrid schedule in downtown Philadelphia. Tuesday-Thursday with on call for once a week for one to two months.Day to Day:- Strongly Looking for candidates that are local to Philadelphia and can come in T-Thursday, but open to a strong virtual candidate.
- Handling all escalations through Jira or IOP, emails or flex. They will go through and fix any issues that come through and escalate if needed.
- Background with some kind of Data investigation work (Data workflows, attention to detail, cybersecurity, log tracing, triaging)
- Excellent communication skills
- Open to people out of school with technology background or 2 years’ experience without degree.
- Looking for someone that can resolve issues from start to finish and see them through. Not a networking job or help desk.
- Looking for tier 3 production support, triage
- Familiarity with any scripting languages
- Jira or ServiceNow is a plus.
- ElasticSearch is a plus.
- ID: #49704431
- State: Pennsylvania Philadelphia 19190 Philadelphia USA
- City: Philadelphia
- Salary: $25 - $30
- Job type: Contract
- Showed: 2023-04-15
- Deadline: 2023-06-10
- Category: Et cetera