Unified Communication IVR Engineer

Lancaster General Health
Lancaster, PA
19 Jun 2024

Vacancy expired!

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care.

Position Summary:Under the direction of Leadership according to established policies and procedures, the Unified Communications Integrated Voice Response (IVR) Engineer leads the design, development, implementation and support of IVR applications on the Avaya Experience Portal and outbound dialers. Makes recommendations and designs IVR applications that creates positive customer experiences. Frequently works with Avaya Aura platforms and contact center technologies. The candidate will recognize and support an 'always on 24x7, systems services model and participate in the on call rotation.

Requirements:
  • BS in Computer Science, Engineering or related field or 5-7 years progressive relevant experience required.
  • 3-5 years’ of Avaya IVRs and dialers.
  • 3-5 years demonstrated experience delivering on multiple, simultaneous projects.
  • 3-5 years’ experience with vendor management and performance to ensure compliance with commitments and budget.
  • Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture).
  • Develops applications that can retrieve data using various databases such as Oracle 9i and SQL Server 7.0
  • Valid driver’s license as some regional travel may be required.

PREFERRED QUALIFICATIONS:
  • Current Avaya Certifications related to Aura platforms 6 and above a minimum of 4 years of demonstrated experience delivering support.
  • Demonstrated experience in vendor management.
Penn Medicine Lancaster General Health has been helping people since 1893. We’ve been named one of the nation’s best hospitals due to our dedication to our patients and team. A career with us means open access to the things that will push you forward, including a collaborative community filled with support, an emphasis on learning, and a culture that empowers your potential. Join us and let’s improve health, one patient at a time.EEOPenn Medicine Lancaster General Health has been helping people since 1893. We’ve been named one of the nation’s best hospitals due to our dedication to our patients and team. A career with us means open access to the things that will push you forward, including a collaborative community filled with support, an emphasis on learning, and a culture that empowers your potential. Join us and let’s improve health, one patient at a time.
  • ID: #43295196
  • State: Pennsylvania Lancaster 17573 Lancaster USA
  • City: Lancaster
  • Salary: $88,000 - $146,000
  • Job type: Permanent
  • Showed: 2022-06-19
  • Deadline: 2022-07-31
  • Category: Et cetera