Virtual Color Consultant

Reference #: 2408100

This position will be located at the candidate's home office. The candidate must live in one of the following states: Maine, Connecticut, New Hampshire, Vermont, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Rhode Island, or Massachusetts.

The Virtual Color Consultant (VCC) position specializes in the complex effects of color and creates color solutions for a client's goals. This role exercises independent decision-making on scheduling and advising customers for color consultations. The VCC develops professional relationships with homeowners (DIY and DIFM) to drive customer loyalty and conversion by exercising their color expertise, professionalism, and paint and associated product knowledge resulting in gallon and sales growth for the architectural paint market.

CORE RESPONSIBILITIES AND TASKS

1.Color Consultation

Conducts virtual color consultations for DIY and DIFM customers in assigned Division via text, phone, email or video chat using approved company-issued devices

Required to conduct a minimum number of 30-minute consultations/week

Understands customer needs and coordinates colors, presents ideas and alternatives as needed

Creates digital color palettes via ColorSnap Visualizer or other S-W approved color tools

Provides added value to the customer experience by ordering color chips on the customer's behalf and having the chips sent directly to the homeowner post consultation

Provides back-up support to cover virtual consultations for others as needed

Engages and collaborates with other Virtual Color Consultants as needed

Educates homeowner customers on color, but also premium paint products and supplies to sell the complete project

Documents and manages customer appointments and database through Salesforce platform

Identifies leads for Sales Reps and/or Designer Account Executives (DAE's)

Strives to create a trademark customer experience to grow loyal customers and build their color confidence

2. Division Marketing Color Assistance Education and Training

Create trainings for various groups of employees on color education and deliver training as needed

Educate and interface with District for all color training presentations to create a cohesive relationship (i.e. New Store Manager, Assistant Store Manager, New Employee Onboarding, District Leadership training, etc.)

Create content and presentations for prospective customers on various color-focused topics. Assist and/or hosts additional color-focused events and opportunities (i.e. colormix in non-DAE markets)

Participates with TAG HQ on color-focused initiatives such as Regional Color development, color education initiatives, etc.

Provides competitor color information to their Manager.

3. Technical, Managerial or Other

Mentors other Virtual Color Consultants as needed and/or new hires during Onboarding

Manages personal calendar and working hours with Manager

Must manage any administrative tasks related to customer appointments.

Able to manage multiple tasks, projects, and priorities

Manages goals and expenses as directed by Manager

Drives incremental consultation and transaction sales through a target number of consultations,

VCCs will have a goal of average DIY sales per transaction

VCCs will have a goal of average consultations that turn into customer purchases

Work closely with Manager to provide input and recommendations on consultation program strategies

Reviews progress throughout the year with Manager

Completes expense reports in a timely manner

Maintains working relationships with industry trade professionals

Resolves color consultation complaints to ensure a quick and accurate resolution. Consults with manager when needed.

Complete all other duties as assigned.

Must be able to work all scheduled hours which may include evenings and weekends

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

High School diploma or equivalent (e.g. GED).

Preferred:

Bachelor's or A sociate Degree in Interior Design

KNOWLEDGE & EXPERIENCE:

Required:

Experience with decorating/design with an emphasis on broad color knowledge & color theory

Able to work autonomously, but also with a team through virtual channels

Preferred:

Previous Sherwin-Williams store/sales knowledge and experience.

Excellent time management skills to organize daily and weekly plan

Excellent Interpersonal skills

Good presentation and interpersonal skills

Self-motivated

Positive and enthusiastic attitude

Broad knowledge of competitors and color trends

TECHNICAL/SKILL REQUIREMENTS:

Required:

Proficient in Microsoft Office Suite

Employee must be able to communicate via text, email, phone and video chat

Preferred:

Excellent written communication skills

Experience with Salesforce

TRAVEL REQUIREMENTS:

10%Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.VEVRAA Federal Contractor requesting priority referral of protected veterans.