VP Digital Platform Engineering

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe VP Lumen Digital Platform Engineering is a key leadership role responsible for driving the strategic vision, development, and execution of Lumen’s digital platform. This role requires a dynamic and innovative leader with a deep understanding of digital transformation, engineering excellence, and product development. This leader will frequently collaborate cross-functionally with other senior leaders including Marketing, AGT, Operations, IT, and Product to ensure work is aligned with key stakeholders and customer needs.LocationThis is an US Work from Home position.The Main Responsibilities

Drive the strategic vision and execution of Lumen Digital engineering initiatives to enhance system integrations and interoperability.

Oversee the development and maintenance of the Lumen digital platform, ensuring scalability, reliability, and user satisfaction.

Collaborate with cross-functional teams, including marketing, AGT, and customer support to deliver cohesive and impactful solutions that meet customer needs.

Establish and monitor key performance indicators (KPIs) to measure program and platform success to drive data-informed decision making.

Partner with Product and IT leaders to create best in class digital experiences, serve as customer/user advocate in considering digital decisions that impact our customers

Responsible for leading and managing teams dedicated to Automated Process Improvements (API). This includes overseeing the identification, design, and implementation of automation solutions to streamline and enhance business processes.

Evaluate and optimize the tooling ecosystem for engineering and data science teams.

Monitor industry trends and emerging technologies to ensure Lumen remains competitive and innovative.

Manage and mentor a high-performing team, promoting continuous improvement.

Foster a culture of collaboration, accountability, teamwork, trust, and excellence.

Monitor the progress of automation projects, provide guidance and support to team members, and ensure that all improvements are integrated seamlessly into existing workflows to maximize efficiency and productivity.

What We Look For in a Candidate

Bachelors or Masters degree in Computer Science, Engineering, or a related field. MBA or equivalent strongly preferred.

15+ years in product development, technology design, and/or application engineering with at least 10 years in a senior leadership role.

Extensive experience in the technology sector, with a deep understanding of API/engineering and digital platform development.

Proven track record of leading and managing large, cross-functional teams, with a focus on fostering a collaborative and innovative work environment.

Demonstrated ability to develop and execute strategic priorities and initiatives that align with business needs.

Strong technical background with software development, system architecture, platform maintenance, and emerging technologies.

Lead efforts to evaluate best in class customer experiences outside of Lumen’s industry to find ways to incorporate familiar and frictionless experiences into our products.

Compensation"This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$238,076 - $317,434 in all states.Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process."Learn more about Lumen's:Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)Bonus StructureWhat to Expect NextRequisition #: 336363Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Application Deadline01/07/2025