Aqua Blue Hotel

Job Overview:

We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional guest experience. Your responsibilities will include managing reservations, providing information about the hotel and local area, and addressing guest inquiries with professionalism and courtesy.

Duties:

-Greet guests upon arrival with a warm and friendly demeanor.

-Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.

-Handle reservations, cancellations, and modifications using hotel management software.

-Provide guests with information regarding hotel amenities, services, and local attractions.

-Address guest requests and concerns promptly to ensure satisfaction.

-Maintain a clean and organized front desk area.

-Utilize phone systems effectively to manage incoming calls and relay messages as needed.

-Collaborate with other hotel departments to ensure seamless service delivery.

-Uphold high standards of customer service in line with hospitality best practices.

Qualifications:

-Previous experience in a front desk or customer service role within the hospitality industry is preferred.

-Strong communication skills, including phone etiquette and guest relations capabilities.

-Familiarity with hotel management software is a plus.

-Bilingual candidates are encouraged to apply to enhance guest interactions.

-Ability to work flexible hours, including weekends and holidays as needed.

-A positive attitude, strong work ethic, and commitment to providing excellent service are essential.

-Knowledge of local attractions and amenities is beneficial for assisting guests effectively.

-Join our team as a Front Desk Agent where your passion for hospitality will shine!

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 10 – 40 per week

Schedule:

10 hour shift

4 hour shift

8 hour shift

Day shift

Evening shift

Holidays

Monday to Friday

Morning shift

Night shift

Overnight shift

Shift availability:

Day Shift (Required)

Night Shift (Required)

Overnight Shift (Required)

Ability to Commute:

Narragansett, RI 02882 (Required)

Ability to Relocate:

Narragansett, RI 02882: Relocate before starting work (Required)

Work Location: In person