Career Advisor II - Customer Engagement (930464)

As an emerging leader, ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participantsMaintains a strong knowledge base of the state’s TANF requirements and procedures and provide strengths-based case management and career and vocational advising support to a caseload of program participantsAssumes central responsibility for empowering participants to achieve self-sufficiency by monitoring progress through the program cycle, beginning with referral and continuing through retention and advancement effortsContinues to abide by the standards and procedures of the Career Advisor (job description attached), maintaining a full caseload with a goal of up to 35 cases and a focus on active engagement and support through to training and/or employmentMaintain an expert knowledge of WORCS and EARRS to ensure accuracy in documentation and excellence in quality assurance review.Maintain updated information about area resources, trainings, educational opportunities, and employers and provide and facilitate community-based referrals.Identify, develop, and lead engaging curriculum and lead workshops that motivates and supports participant success.Suggest and develop innovative ideas that promote participant engagement and long-term success.In partnership with the leadership team, identify and develop and area of expertise that supports programmatic needs.Travel to satellite sites and outlying communities, as needed, to support program participants.Provide on-site, informal supports to new and existing staff.Actively participate in new staff trainings and on-boarding activities while serving as a formalized mentor.Provide peer mentorship opportunities on a monthly basis to support ongoing learning for team members and develop leadership skills.Fully utilize one-on-one supervision to support personal and professional growth and advancement.Contribute to the overall success and quality of program by working constructively and collaboratively with other staff members to achieve individual and organizational goals.Identify and implement effective strategies to maximize customer engagement and success as evidenced by meeting assigned participation hours and doubling workshop attendance.Complete leadership training program.Other duties as assigned