Clients Operations Manager

Purpose of the JobReporting to the Regional Head of the Americas the Client Operations Manager provides support across operations, corporate administration, compliance monitoring and governance functions, ensuring efficient delivery of services, accurate maintenance of client records, and adherence to regulatory requirements.  The role operates as a key first line of defence for the business ensuring adherence to documented policies, regulatory standards procedures, and compliance requirements. This is a hands-on role suited to an individual with a compliance, risk, or regulated-environment background who demonstrates strong attention to detail and a commitment to quality outcomes. Main Responsibilities Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events Completion and oversight of onboarding workflows, proactively addressing issues Perform customer due diligence, including identification, verification of clients and related parties Complete periodic and event-driven reviews in line with regulatory and internal policy requirement. Ensure all activities are completed in accordance with AML/KYC policies, procedures, and regulatory expectations Maintain accurate and complete client records and documentation Identify and flag potential risks, inconsistencies, or control gaps  Prioritise tasks based on risk, deadlines, and business needs Maintain clear and timely updates within workflow systems Liaise with front office, Compliance, and Operations teams across the Group Respond to queries from local office and our capability centre, driving compliance standards Generate reports when required for local and Group management Assist with coordination and tracking of Regulatory filings, reconciling filings for reporting populations Assist with registry (VIRRGIN filings) Become a local expert in our core systems  Apply a high level of attention to detail to ensure records are complete, compliant, and audit-ready Support quality assurance, reviews, and remediation activities as required. Develop a working understanding of core Operations workflows and associated risk controls Assist management with general operational and administrative tasks as required #LI-JM1

#LI-Hybrid