Customer service representative

customer service representative.

johnston , rhode island

posted today

job detailssummary

$19 - $20 per hour

temporary

high school

category business and financial operations occupations

referenceAB4574834

job detailsAre you passionate about delivering exceptional customer service? Do you thrive on solving problems and enjoy connecting with people over the phone? Turn your customer service skills into a rewarding career opportunity with our client, a Fortune 500 Financial Services Company located in Johnston. As a Customer Service Representative you will be working on the Point of Sale financing team for some of the largest retailers. You will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. If you believe in giving white glove customer service then this is the role for you.salary: $19 - $20 per hourshift: Firstwork hours: 8 AM - 11:30 PMeducation: High SchoolResponsibilitiesAs an Customer Service Representative, Job duties include:

Act as a dedicated advocate for applicants, customers, & Merchant partners, ensuring their needs are understood & addressed promptly.

Listen actively to customer inquiries to determine their needs & provide accurate information regarding credit decisions based on submitted applications.

Utilize a tracking system to accurately record all customer interactions & identify expressions of dissatisfaction for resolution.

Ensure daily tasks are completed in compliance with company policies, procedures, & relevant state & federal regulations.

Maintain adherence to Call Quality and Operational standards to deliver exceptional service consistently.

Qualifications:

Minimum of 1+ years of experience providing world-class customer service in an Outbound Call Center environment.

Proven organizational skills with the ability to manage multiple tasks simultaneously.

Quick learner with the ability to acquire new knowledge and concepts efficiently.

Efficient problem solver with the capability to identify and resolve issues effectively for customers.

Excellent verbal, written, & interpersonal communication skills.

Exceptional listening skills & proficiency in problem-solving.

If you are passionate about delivering exceptional customer service, are able to work 8:00 am - Midnight, Monday - Friday and 1 weekend day & thrive in a fast-paced environment, we invite you to for this Customer Service Representative role.The essential functions of this role include:

working weekends

Skills

Outbound Customer Service

Call Center

Customer Service Rep

Consumer Lending Service

Retail Banking

Consumer Banking

Call Center Support

Customer Service

Commercial Lending

Client Service

Documentation of Operations

Customer Satisfaction

Problem Solving

Quality Assurance

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Call Center Customer Service

MS Word

Microsoft Office PowerPoint

Outbound Call Center Rep

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.BSbecky statkus smith

becky.statkussmith@randstadusa.com