Desktop Technician

30 Jun 2024

Vacancy expired!

Position Functions

  • Administers a small, uniform site alone or assists in the administration of a larger or complex site
  • Works under the general supervision of a network administrator
  • Set up user accounts, permissions, and passwords
  • Resolve problems reported by end user
  • Conduct regular troubleshooting, which requires both technical and creative problemsolving skills
  • Keep an eye out for needed updates
  • Install, administer, support, and maintain server hardware, peripherals, software, and operating systems.
  • Exposing and learning of Barracuda Firewalls, structures, VPNs, Forwarding Rules, WAFs and NGs
  • Desirable Background and Skills
  • Familiarity with networked/distributed computing environment concepts; for example, ability to use the route command, administer routing and remote access service, and modify deployed group policies
  • A degree in computer science or a related field
  • Programming experience in any applicable language
  • Interpret non-technical communications in order to serve customers with skill and professionalism.
  • Maintain cooperative and effective working relationships with other employees
  • Knowledge, Skills and Abilities
    • 2+ years of experience working in a desktop environment
    • One to three years of network administration experience
    • Proficiency with windows computers
    • Excellent oral communication skills
    • Detail oriented in order to keep detailed notes on tickets
    • Highly organized to keep desktop tickets order
    • Ability to diagnose and resolve basic computer technical issues
    • Strong interpersonal and communication skills; ability to train users in applications and operating system fundamentals and to write basic documentation
    • Strong skills with most operating system commands/utilities
    • Familiarity with most basic network administration tools and processes; for example, ability to boot/shut down a machine, add and remove user accounts, use backup programs and fsck or chkdsk, manage shared resources (e.g., file systems, printers), add a workstation to a network, mount remote file systems, and maintain system database files (groups, hosts, aliases, usermanager)
    • Understanding distinctions between system processes/services and user processes, the authentication/authorization processes in use at the site, local and network resources and resource sharing, basic networking concepts and practices
    • Familiarity with the basic Windows administrative tools and how to locate them (e.g., Computer Management tool, lowest-level Active Directory tools)
    • Works well alone or on a team
    • Manage Desktop tickets in a timely manner
    • Respond to customer issues via phone, email and computer chat
    • Provide customer assistance
    • Document customer interactions
    • Run diagnostics to resolve customer reported issues
    • Escalate issues to the next Tier with next level of difficulty
    • Install, make changes and repair computer hardware and software
    • Follow-up with customers to ensure issues are resolved
    • Run diagnostic problems to resolve problems
    • Clean up computers
    • Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
    • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
    Physical Requirements
    • Must be able to sit and work quietly for extended periods of time, operate a computer, lift heavy file boxes, and answer and communicate on a telephone .
    Working Conditions
    • Business-casual fast paced multi-tasking office environment
    Hours of Operation:
    • This position works Monday through Friday, 9:00 am to 5:00 pm, 3-4 days per week in the office.This position requires occasional flexibility for working additional hours to accomplish project objectives.

    • ID: #43711478
    • State: Rhode Island Northkingstown 02852 Northkingstown USA
    • City: Northkingstown
    • Salary: BASED ON EXPERIENCE
    • Job type: Contract
    • Showed: 2022-06-30
    • Deadline: 2022-08-28
    • Category: Et cetera