Donation Center Attendant

Job description

Position Summary:

The Donation Center Attendant is responsible to provide exceptional customer service while accepting donation drop-offs and maintaining a neat, clean appearance of the Donation Center.

Essential Duties and Responsibilities:

Provide a warm, friendly greeting to donors and help them carry their donations into the center. Offer a tax deduction receipt and pricing list to every donor. Maintain accurate donor count logs and inquire about donor referral sources.

Maintain current understanding of Big Brothers Big Sisters mentoring programs and Donation Center operations to be prepared to address donor questions or educate donors about the organization. Follow established scripts to provide clear, concise, and consistent information to all donors. Consult the BBBSRI office or a supervisor as needed for clarification.

Sort all donations received to maximize cloth delivery volume to Savers. Repack and stack bags and boxes of donated materials to maintain a neat, clean appearance of the Donation Center.

Perform general housekeeping duties to maintain the Donation Center’s operation and appearance in good order. This includes putting out the “Open” flag and/or BBBSRI signage daily and ensuring that the interior lights are always on during hours of operation. Snow removal is to be performed as needed.

Maintain site supplies in neat, clean order and coordinate weekly supply orders with DC Site Manager.

Communicate any pertinent information about the site to the DC Site Manager in a timely fashion.

Assist driver in loading donations on the truck once or twice per week for delivery to Savers. Follow driver guidance on the loading process.

Complete daily outbound calls to lapsed donors using DC scripting and donor lists with a focus on good customer service. Maintain a record of calls and submit it weekly to the supervisor.

Assist with agency special events and fundraising events as needed.

Other duties as assigned by supervisor.