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- Drive defect prioritization through comprehensive impact assessments from incident triage through defect resolution
- Monitor the inflow of new problems or system defects and align to business outcomes
- Work with the business to prioritize defects & partner with development teams to ensure timely issue resolution
- Review proposed technical solutions to ensure they meet the business needs and SDLC standards
- Develop work plans and manage timelines associated with SDLC deliverables
- Provide consultative support to Agencies & Program Leadership to help enforce governance standards and best practices
- Act as the key point of contact for the Agencies in managing issues and escalations
- Review incident and defect metrics and performance trends to identify opportunities for improving processes or enhancing the system
- Create dashboards and tools to assist the business in prioritization and release planning activities
- Analyze and communicate project status effectively to project leadership
- Participate in strategic improvement initiatives primarily focused on incident and problem management
- Provide ongoing support for EPMO activities including deliverables management, issue oversight and escalation, metrics and reporting and other administrative tasks
- Other duties as assigned
- 8-10 years’ experience as a Senior Project Manager with a proven track record managing complex IT projects
- Versatile project management skills with the ability to learn quickly and work with limited oversight and supervision
- Demonstrated ability to build effective partnerships with key business stakeholders and outside vendors
- Proven leadership, organizational and planning skills across different types of projects
- Experience with project management tools and best practices
- Experience with application development and software development life cycle methodologies
- Experience with ITIL practices including incident and problem management
- Required knowledge of JIRA, Excel, PowerPoint
- Experience with Health and Human Service systems regarding Medicaid, SNAP, Child Care Assistance, and RI Works or TANF is preferred
- Bachelor’s degree in MIS, Computer science or related field.
- Master’s degree preferred
- PMP certification a plus
- ID: #49046207
- State: Rhode Island Cranston 02910 Cranston USA
- City: Cranston
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-06
- Deadline: 2023-04-04
- Category: Et cetera