German Speaking Agent Replacement Reservation (m/f/d) - 100% Remote

Are you passionate about helping people in their most challenging moments and turning stressful situations into positive experiences? At SIXT, we are looking for someone like you: an empathetic, solution-driven, and customer-focused professional ready to join a dynamic international team and make a real difference — every single day, from anywhere in SpainYOUR ROLE AT SIXTIn case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicleYou work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented mannerYou handle inbound and outbound communication via email and phone, providing seamless support throughout the processYou create orders and reserve the requested vehicles accurately and efficientlyYou act as the key point of contact for customers during stressful situations, delivering calm and effective solutionsYou contribute to a collaborative, international remote team committed to service excellenceYOUR SKILLS MATTERCustomer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring satisfaction with every interactionLanguage Proficiency You are fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plusEffective Communication You are open-minded, communicative, and confident in both written and verbal exchangesFlexibility You can adapt to a dynamic work environment, including availability for night shifts (22:00–06:00h)Teamwork & Collaboration You work effectively within an international team, fostering cooperation and a positive working atmosphereSolution-Focused Mindset You quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfactionWHAT WE OFFERPermanent Contract A stable project with real opportunities for progressionAttractive Salary and Professional Growth Opportunities Competitive salary of €21,600 gross/year (12 payments), plus €60 telework allowance and a 30% night shift premium for hours between 22:00–06:00h, with professional development opportunities in an international environmentFlexible Remote Work Model Work from anywhere in Spain with flexible working hoursWork-Life Balance Enjoy a day off for your birthday and additional vacation days for your SIXT anniversaryFlexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant cardExclusive Employee Benefits Discounts for family and friends on SIXT rentals, plus offers on hotels, stores, Gympass, business schools, and moreAt SIXT, we use artificial intelligence tools in our selection processes The first phase of the process is a phone call made by Clara, our AI assistant, designed to offer you an agile and flexible experience from the very first contact If you are unable to answer the call at the time it comes in, you can propose an alternative time to Clara. If you prefer this call to be handled by a member of our team, you can also request this directly when Clara contacts you