Looking for Desktop Support Technician - Onsite Role in Providence, RI- 02908

Below are the job details for your reference: Title: Desktop Support Technician Location: Providence, RI- 02908 Onsite role Duration: At least 6 Months from projected start date Hrs/Wk: 35 Note: This will be a 35 Hrs/Wk. role and onsite. This position is onsite in Providence, RI- 02908. Will need to travel between Warwick and Providence as well as other client remote Locations. Expenses not reimbursed. Hardware Requirements:

• (2) or more years' supporting a Windows 10 operating system environment
• Installation of OS by network PXE boot process
• Workstation and laptop troubleshooting, replacing monitors, RAM, hard drives, batteries etc.
• Installing printers and connecting all peripheral devices including but not limited to docking stations, LCDs, signature pads, webcams and multiple monitors.
• Configuring network printer\scanner to scan documents to email and shared network folders.
• Troubleshoot LAN, wireless network connectivity.
• McAfee software encryption, preferably with working knowledge of ePolicy Orchestrator Management application.

• (2) or more years providing end-user support; in person, by phone, or remotely.
• Ability to troubleshoot and configure all necessary desktop applications including Microsoft O365 and collaboration tools.
• Specific focus with Outlook resource accounts and shared mailboxes, MS OneDrive, SharePoint and TEAMS.
• Migrate user files to OneDrive and SharePoint sites.
• Experience with TEAMS and ZOOM video conferencing applications.
• Experience with ODBC connections to SQL databases, SFTP connections and applications, Multi-Factor Authentication apps including DUO mobile and MS Authenticator.

• Experience with Active Directory (AD) User account creation, AD Group memberships, password changes.
• Understand the concepts of Login Scripts, File rights, group policies.
• Create and run scripts to connect users to shared folders and network resources.
• The ability to add and remove workstations to the AD Domain.
• Knowledge of SCCM utility.