Manger, Supportive Service Specialist (929979)

Develops a strong knowledge base of RI DHS TANF requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS systemEnsure the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participantsPromotes a supportive culture that is committed to organizational goals, quality work, and accountabilityInterprets contract and application language for the verification of support servicesProvides assistance to providers and internal staff to comply with policies, regulations, and financial requirementsProvides individualized and effective supervision to staff to support participant success and employee knowledge and developmentEnsures all supervisees comply with program requirements, supporting participant interaction and documentation requirementsMaintains tracking system to monitor supportive services distributedMaintains current on policy changes and modifications affecting support servicesWorks closely with leadership team to ensure on track to meet contractual goalsParticipates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable.Develops partnership with external partners that maximize opportunities for barrier reduction and mitigationServes as an external representative to develop stronger organizational awareness and visibility within the communityReviews and evaluates program participants in "supportive services" to ensure timely transition to work readinessImplements workshops that support participant successOther duties as assigned